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Old 10-31-2006, 03:01 PM   #1 (permalink)
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Question Outlook's New Email Desktop Alert not working

I have a user who's New Email Desktop Alert (the fade in/out message that gives some info about a new email) is not working.

I have verified that "Display a New Email Desktop Alert" is checked. I have even turned it off and then back on.

Actually, I don't think it plays a sound when new mail arrives, either (also checked).

Emails are coming from an Exchange 2003 server, and Outlook is set to check for new mail every 3 minutes. I'm not aware of any other users having this problem.


Software: Outlook 2003, Windows XP Pro (SP2) - all updates installed.

Any ideas? Thanks.
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Old 10-31-2006, 04:05 PM   #2 (permalink)
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Have you re-installed Office?
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Old 10-31-2006, 04:33 PM   #3 (permalink)
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I have not.

Would you recommend removing it, then doing a clean install? Or install over the current files?

Thanks again.
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Old 10-31-2006, 07:08 PM   #4 (permalink)
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I ussually run Office updates first, if that does not work I uninstall/reinstall. Always save the Nk2 file
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Old 11-01-2006, 08:25 PM   #5 (permalink)
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That seems to have fixed it. Thanks again for your help.
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Old 11-02-2006, 06:22 PM   #6 (permalink)
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HTH
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