Outlook & Outlook Express problem - Techist - Tech Forum

Go Back   Techist - Tech Forum > Computer Software > Microsoft Windows and Software
Closed Thread
Thread Tools Display Modes
Old 07-25-2005, 01:40 PM   #1 (permalink)
Ultra Techie
Join Date: Nov 2003
Posts: 558
Default Outlook & Outlook Express problem

All right,

I got a call from the ISP where I used to work asking if I could help for a few days with some service calls. Like an idiot I said yes. Turns out the guy that they hired after I left is out of town for about a month.

Just to give a little background, this ISP does a high speed wireless internet connection for people in some very rural areas of western Iowa.

Had a call from a customer that they had lost their wireless signal. I went out, and got that problem fixed. While I was there, they hit me with another problem that they have been having with their email. They can receive all of their messages. They can send small messages (text only), but they have problems sending slightly larger messages (any pictures or attachments). To test it, they tried to send me a message that was all of 345 kB. Using Outlook Express, it sat there for a minute trying to send, then came back with a message that the connection had been refused by the server.

Thinking that maybe their installation of Outlook Express was screwed up, and seeing that they had Outlook on their computer, I set up their email on Outlook. Tried to send a message, and got a similar message (I unfortuneately don't remember this one).

I did a ping test to the mail server. The first time, I ended it at about 150 pings, and 8% had been lost. I did this a second time, and after about 120 pings, 7% had been lost. This doesn't seem to out of whack to me, because most people have at least 5% loss, and don't have problems.

This customer is the only one that is having this problem that I know of, so I don't believe that it is the server. I think that it is her computer.

The computer is a Windows 98 computer, and she is using Outlook Express 6.

I'm hoping someone here has an idea of a setting that I could tweak that would allow this customer to send larger emails.

<img src=\"http://gfx.statgfx.com/old/folding.cgi?&username=hilowe&teamid=12864&trans=ye s&template=fah_original&.jpg\" alt=\"www.Statgfx.com\" />
hilowe is offline  
Old 07-25-2005, 01:57 PM   #2 (permalink)
Super Techie
Join Date: Feb 2005
Posts: 432

If they are hooked up to a router check to see what the MTU (Maximum Transmission Unit) is set at on it. The MTU size set on the router may not let packets larger than a certain size to pass through.

tribalsun is offline  
Old 07-25-2005, 02:21 PM   #3 (permalink)
Ultra Techie
Join Date: Nov 2003
Posts: 558

There is no router. They receive the signal from the access point through an antenna. The antenna is connected to coax cable, which runs to an Orinoco USB wireless modem. That's hooked directly into their computer.

I also forgot to mention that she says this problem started about 6 months ago. It worked up until that time, and since then it has not. She swears that she didn't change anything.

The customer had Norton installed, and says she ran it. She also has spybot and Ad-aware installed, and says that they have both been run recently, and came up with nothing.

I ran a scan from Trend Micro, and Panda. Both scans came up clean.
<img src=\"http://gfx.statgfx.com/old/folding.cgi?&username=hilowe&teamid=12864&trans=ye s&template=fah_original&.jpg\" alt=\"www.Statgfx.com\" />
hilowe is offline  
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off

Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities

Copyright 2002-2015 Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 02:14 PM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2016, vBulletin Solutions, Inc.