Resolution: Client is using XMAPI to prevent popup messages in Outlook 2003 that requests permission for the ImageRight Desktop to access to the address book. XMAPI allows the ImageRight Desktop to access advanced address book functions. Outlook 2000 does not have these advanced address book features so when XMAPI is enabled, the address book will not move email addresses over to the Desktop. When XMAPI is off, Outlook 2000 works with no issues.
well, i do have a workaround solution that i'm thinking about implementing. I'll prolly turn off the use of xmapi features for all. For my 2003 clients, who will get the allow program to access outlook prompt, I'll install a freeware called clickyes which auto clicks yes to the prompts. Dangerous? Somewhat. Meh, just about as dangerous as my 2000 clients not getting any prompts. In this instance, I'd rather make my users happy.
yea, I understand. Although, lately, I have been making users less than happy, but more secure. I for one just don't like having to run around to fix problems if I don't have to. hope that works for you.