Even if it came pre-installed you still need to activate it. The computer will have came with your Office licenese agreement and activation key. You will need to type that in. If you dont have it call Compaq, they should be able to look it up and provide you with a new one. But calling Compaq and getting an intelligent answer is usually a challenge. You may want to call Microsoft, they are usually more helpful, and can probably get you going again.
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