Office 2016 Pro Plus keeps crashing - Techist - Tech Forum

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Old 07-01-2019, 09:08 PM   #1 (permalink)
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Join Date: Jul 2005
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Posts: 477
Default Office 2016 Pro Plus keeps crashing

Hello. I am running Windows 10 Pro x64 version 1903, OS build 18362.207 and am having issues with Office. It started happening about two weeks ago (can't remember if it was after a windows update) that when I launched any office application (Word, Excel, Powerpoint, etc..) it would open for a few short seconds and then would auto close itself. I am able to launch Outlook in Safe Mode and had disabled all add-ons. After relaunching Outlook in regular mode, it would still experience the same issue and auto close itself. I had also tried doing a quick repair and online repair from the control panel and still experience same issues after. I came across the Microsoft Support and Recovery Assistant for Office 365 and it found my version of Office 2016 and then I proceed to do a full wipe of the software and then rebooted my PC. After rebooting, I then launch the Office setup wizard and it downloaded Office from the internet and then reinstalled itself. After the full reinstall, I am still having the exact same issues with the app crashing and can't figure out why. Checking the event viewer, I saw some entries for Word and Outlook... not sure if these are beneficial or not.
Faulting application name: OUTLOOK.EXE, version: 16.0.11727.20230, time stamp: 0x5d14153b
Faulting module name: mso20win32client.dll, version: 0.0.0.0, time stamp: 0x5d12bcc2
Exception code: 0x01483052
Fault offset: 0x0019f53e
Faulting process id: 0x36d8
Faulting application start time: 0x01d5307a8d75a6fc
Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office16\mso20win32client.dll
Report Id: b9f93590-eb0f-483f-b626-7d4fcdd34ca4
Faulting package full name:
Faulting package-relative application ID:

Any help on this would be greatly appreciated!
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Old 07-04-2019, 08:08 AM   #2 (permalink)
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Default Re: Office 2016 Pro Plus keeps crashing

Check this out:
https://support.office.com/en-us/art...AAA=Windows_10
Microshaft's method is the easy way... rip it out and start over again
Skip the first part about repairing from the control panel and download and use their uninstall tool. Be sure to follow the guide and reboot when asked. Download links are provided on that web page for a fresh install when your done uninstalling
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Old 07-05-2019, 05:12 PM   #3 (permalink)
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Default Re: Office 2016 Pro Plus keeps crashing

Hey Joe C, I actually did come across that article and did follow the steps and it did a complete uninstall, rebooted and installed again and same thing happened. Guess it's time for a OS reinstall :/ Thank you though!
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Old 07-05-2019, 07:28 PM   #4 (permalink)
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Default Re: Office 2016 Pro Plus keeps crashing

Did you download a Microsoft version from the link in the web page I posted? Or are you using some other source of office (other than from Microsoft) that you downloaded?
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