OFFICE 2000 printing blank pages for .html emails

[vpx_rodder]

I have a user that when she tries to print an email that is .html, it just spits out blank pages. I am trying to solve this problem without re-installing office. Does anyone know of any settings that she might have changed possibly to cause Outlook to print out blank pages? She can view them, but when she goes to print them, it just prints out blank pages. I know the emails are not the problem because other users can view and print them. Any help is appreciated.

 

[vpx_rodder]

bump

 

[Osiris]

Try doing a repair instead of reinstalling.

 

[vpx_rodder]

alright, i had thought about that but i didnt know if there was just some setting that needed to be changed or what the problem might be.