Norton AV 2005 and Microsoft Office Problem - Techist - Tech Forum

Go Back   Techist - Tech Forum > Computer Software > Microsoft Windows and Software
Click Here to Login
Closed Thread
 
Thread Tools Display Modes
 
Old 05-15-2005, 08:16 PM   #1 (permalink)
Junior Techie
 
Join Date: Feb 2005
Posts: 90
Default Norton AV 2005 and Microsoft Office Problem

Hi everyone im having a little problem at the moment using Office Xp and Norton Anti Virus 2005. Everytime i Try to open an office document wether it is a .doc file or .xcl or anything the program hangs (this is usually word). I opened task manager and found that norton was trying to do a scan on the file but it doesnt seem to be working. I shut down the process and the program and file open up but it then tells me that the file i was trying to open is infected and should be deleted. I dont delete and the file opens up fine. I know the file isnt infected with anything it even happens when i try and open a blank document. If anyone could help id be extrememly grateful as this problem uis such a nuisance

Thanking everyone in advance
__________________

__________________
Gigabyte GA-7vm400m
Via VT8235 Chipset
AMD Athlon XP2400+ Cpu
1024 Mb DDR400 RAM
160gb Maxtor H/D
Nvidia GeForce 6600 GT Video Card
Win Xp Pro
cerberus98 is offline  
Old 05-15-2005, 08:21 PM   #2 (permalink)
Chillin Techie
 
Join Date: Nov 2004
Location: USA
Posts: 11,861
Default

uninstall norton and download avg or avast. they are better faster and free
__________________

__________________
The Ultimate Hard Drive Utility PowerMax 4.23. (It now has the ability to clean a Boot Sector virus on the quick erase option.)
The best browser Netscape 8
Have you accidently delete something? Look here (trial. the better one) and here(free)
EricB is offline  
Old 05-15-2005, 08:53 PM   #3 (permalink)
Junior Techie
 
Join Date: Feb 2005
Posts: 90
Default

I dont really want to unistall it yet unless i have to as i just paid for my subscription. But if it comes to that then i guess ill have to. Thanks for the quick response
__________________
Gigabyte GA-7vm400m
Via VT8235 Chipset
AMD Athlon XP2400+ Cpu
1024 Mb DDR400 RAM
160gb Maxtor H/D
Nvidia GeForce 6600 GT Video Card
Win Xp Pro
cerberus98 is offline  
Old 05-15-2005, 09:11 PM   #4 (permalink)
Chillin Techie
 
Join Date: Nov 2004
Location: USA
Posts: 11,861
Default

I see you haven't heard of the new tricks that the virus makers are pulling. they are making you think NAV is scanning your files when they are actually scanning it. norton code is so widespread they (virus writers) are using it to their advantage.
__________________
The Ultimate Hard Drive Utility PowerMax 4.23. (It now has the ability to clean a Boot Sector virus on the quick erase option.)
The best browser Netscape 8
Have you accidently delete something? Look here (trial. the better one) and here(free)
EricB is offline  
Old 05-15-2005, 09:16 PM   #5 (permalink)
Junior Techie
 
Join Date: Feb 2005
Posts: 90
Default

Oh Ok i didnt know that, so you think my best bet is to unistall NAV and get a different scanner do either of the two you recommended come with a firewall as well as the virus scanner
__________________
Gigabyte GA-7vm400m
Via VT8235 Chipset
AMD Athlon XP2400+ Cpu
1024 Mb DDR400 RAM
160gb Maxtor H/D
Nvidia GeForce 6600 GT Video Card
Win Xp Pro
cerberus98 is offline  
Old 05-15-2005, 09:25 PM   #6 (permalink)
Chillin Techie
 
Join Date: Nov 2004
Location: USA
Posts: 11,861
Default

Quote:
Originally posted by cerberus98
Oh Ok i didnt know that, so you think my best bet is to unistall NAV and get a different scanner do either of the two you recommended come with a firewall as well as the virus scanner
Avast has a little bit of a firewall feature, get zonealarm. it free and it's better than norton's. I use to use norton product until I found out there was better. avg and avast use a Heuristic filter, which can discover new viruses before they are made public.
__________________
The Ultimate Hard Drive Utility PowerMax 4.23. (It now has the ability to clean a Boot Sector virus on the quick erase option.)
The best browser Netscape 8
Have you accidently delete something? Look here (trial. the better one) and here(free)
EricB is offline  
Old 05-15-2005, 09:30 PM   #7 (permalink)
Techie Beyond Description
 
Osiris's Avatar
 
Join Date: Jan 2005
Location: Kentucky
Posts: 36,817
Send a message via ICQ to Osiris Send a message via AIM to Osiris Send a message via MSN to Osiris Send a message via Yahoo to Osiris
Default

This might work for 2005

1. Start Norton AntiVirus. To do this, click Start, point to All Programs, point to Norton AntiVirus, and then click Norton AntiVirus 2002.

Note If you installed Norton AntiVirus as part of the Norton SystemWorks 2002 program, click Start, point to All Programs, point to Norton SystemWorks, point to Norton AntiVirus, and then click Norton AntiVirus 2002.
2. Click Options.

NoteIn Norton SystemWorks 2002, click Options, and then click Norton Antivirus.
3. Under Other, click Miscellaneous.
4. Under How to keep Microsoft Office documents protected, click to clear the Enable Office Plug-in check box, and then click OK.
5. Restart the computer.
__________________
Osiris is offline  
Old 05-15-2005, 09:34 PM   #8 (permalink)
Junior Techie
 
Join Date: Feb 2005
Posts: 90
Default

Ok i was trying to unistall NAV and it came up with an error saying it wasnt able to uninstall.
"Norton Antivirus 2005 Unistallation has failed. Do you want to try again"
And ive tried again and i get the same error. is there anyway you can help me get rid of it
__________________
Gigabyte GA-7vm400m
Via VT8235 Chipset
AMD Athlon XP2400+ Cpu
1024 Mb DDR400 RAM
160gb Maxtor H/D
Nvidia GeForce 6600 GT Video Card
Win Xp Pro
cerberus98 is offline  
Old 05-15-2005, 09:39 PM   #9 (permalink)
Techie Beyond Description
 
Osiris's Avatar
 
Join Date: Jan 2005
Location: Kentucky
Posts: 36,817
Send a message via ICQ to Osiris Send a message via AIM to Osiris Send a message via MSN to Osiris Send a message via Yahoo to Osiris
Default

Go to program files and look for the NAV folder and start deleting the files in there and if they wont delete, rename them to whatever, then try to delete them and if they still wont delete, reboot and you then should be able to.
__________________
Osiris is offline  
Old 05-23-2005, 01:14 AM   #10 (permalink)
Banned
 
Join Date: May 2005
Posts: 7,915
Send a message via Yahoo to talldude123
Default

go into the norton options and uncheck "enable office plug-in". I unchecked it cause i had the same problem as you.
__________________

talldude123 is offline  
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 06:30 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.