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Old 01-13-2006, 11:38 PM   #1 (permalink)
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Default Norton Anti virus keep poping out warming window

Hi,

I'm using Norton Anti virus 2002 Cor edition. Today I see this windows keep poping out on my screen.

'Scan type: Realtime Protection Scan
Event: Virus Found!
Virus name: PWSteal.Lemir
File: C:\Program Files\Common Files\Microsoft Shared\MSInfo\LoveXR.lmz
Location: C:\Program Files\Common Files\Microsoft Shared\MSInfo
Computer: SMASH
User: Administrator
Action taken: Clean failed : Quarantine failed : Access denied
Date found: Sat Jan 14 12:20:17 2006


Looks like NV failed to react on this virus. What should I do in order to stop this window poping out and clean the virus? Thanks
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Old 01-13-2006, 11:43 PM   #2 (permalink)
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Follow these instructions carefully

Download ALL 4 programs and update them as soon as they are installed, this is very important, except for Hijackthis!.

Ad Aware SE Personal Free

Spybot Search and Destroy Free

Microsoft Windows AntiSpyware Free

HijackThis Free

Ewido

Follow these steps

Delete the prefetch folder C:\WINDOWS\Prefetch, this folder will come back on next reboot.

Delete all cookies and temporary internet files in the control panel.

Go to Start, run, type msconfig, go to startup, disable everything except your antivirus, click apply, dont reboot yet.

Download Msconfig Cleanup below

Msconfig Cleanup Free

Run Msconfig Cleanup after you unchecked the items you were told to uncheck and recheck, click "Select All", then click "Clean up Selected", then click "Quit".

Now run each spyware program 1 by 1. Running all 3 at the same time will slow most systems down.

When each program has finished scanning, remove everything.

For Microsoft Antispy, after it has finished scanning, some items will/might be on ignore, you will need to select remove unless the program is valid such as VNC Viewer, etc.

Now go to the recycle bin and delete everything that is in it.

When finished with the scans, reboot, and go into Safe Mode and run these scans again, remove everything they find, and then reboot back into Windows in normal mode. You dont need to run Hijackthis! yet.

Then run HiJackthis!

Save the log, copy and paste the log on www.techist.com
Do not attach the log, copy and paste always. This will make things go much faster.
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Old 01-14-2006, 01:20 AM   #3 (permalink)
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Thank you very much for your solution which is very detail. I'm following your instruction one by one now and I got stuck here. Want to know where I can Delete all cookies and temporary internet files in the control panel? Thanks
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Old 01-14-2006, 01:58 AM   #4 (permalink)
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go to internet options in control panel. You should see "delete cookes" and "delete files" there
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Old 01-14-2006, 12:20 PM   #5 (permalink)
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so how far have you gotten? i wanna see your hijackthis log
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