>>>> login to the fileserver -- you mean DC? and get into active directory????
Ok, I see how that would confuse someone...
You won't need to access Active Directory for this fix.
If your "roaming profiles" are located on a DC then yes.
The roaming profile paths will be located in AD (active directory).
Once you find the path, login to that server and rename the profile directory which should match the local profile directory.
>>>> if we do this, does it affect her email? we are using exchange 2000. she's on outlook xp.
The only way this will effect her email will be if you do NOT move over the "Local Settings and "Application Data" from the renamed profiles.
Heres where this will get tricky... We don't really know exactly where the corruption has taken place. Sometimes moving these folders over to the newly created profiles will drag the corruption along with it.
If you do NOT move the local setting and application data folders, you will have to reinsert the exchange server into the users outlook client. AND you may want to make sure that the users .PST's are not inside the Application Data\Outlook folder.
To be safe, you may want to move all "pst's and ost's" to a newly created directory in the "My Documents" folder or a network drive.
Im sorry If I have confused you more than necessary.