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Old 01-26-2006, 10:58 PM   #1 (permalink)
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Default Need Help With PC Problems

Hello Everyone, i am new to this forum. I have a couple of computer problems that i do not know how to fix and was wondering if anybody can help me. Ok my problems are as follows:
>> Windows media player does not work, it says internal application error.
>> My HSF (Heat Sink Fan) does not go on and off (is it supposed to, it just stays on ?)
>> Computer runs kind of slow
>> I can not go onto the windows updates page when i click it in tools in the web browser. I click on it and it just goes to a blank screen it does not load and says done in the far left corner.
>> I can not watch any video's that are on the internet that use windows media player, like i can't watch video's in the web browser.
>> My shockwave or java does not work (not sure which one it is) when i go to certain websites it will have big gaps and spaces.

Thats all that i could think off allthough thier are probably some more problems. Does anybody think it could be spyware or a virus or something like that. I have ad-aware installed and run it like every week and i don't find nothing but tracking cookies. And i have avast installed on my computer and i run that like once a week also and it finds nothing. I am confused and don't know what to do i need some help please!!!!!!!!!

If it helps my pc specs are:
> Amd Athlon 3000+ Venice Core
> (*2) 512mb DDR400 Memory = 1 gig
> Ati 9600xt 128mb All In Wonder
> 160gb Hard Drive
> DVD Burner And CD Burner


Thank you
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Old 01-27-2006, 11:37 AM   #2 (permalink)
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Follow these instructions carefully

Download ALL 4 programs and update them as soon as they are installed, this is very important, except for Hijackthis!.

Ad Aware SE Personal Free

Spybot Search and Destroy Free

Microsoft Windows AntiSpyware Free

HijackThis Free

Ewido

Follow these steps

Delete the prefetch folder C:\WINDOWS\Prefetch, this folder will come back on next reboot.

Delete all cookies and temporary internet files in the control panel.

Go to Start, run, type msconfig, go to startup, disable everything except your antivirus, click apply, dont reboot yet.

Download Msconfig Cleanup below

Msconfig Cleanup Free

Run Msconfig Cleanup after you unchecked the items you were told to uncheck and recheck, click "Select All", then click "Clean up Selected", then click "Quit".

Now run each spyware program 1 by 1. Running all 3 at the same time will slow most systems down.

When each program has finished scanning, remove everything.

For Microsoft Antispy, after it has finished scanning, some items will/might be on ignore, you will need to select remove unless the program is valid such as VNC Viewer, etc.

Now go to the recycle bin and delete everything that is in it.

When finished with the scans, reboot, and go into Safe Mode and run these scans again, remove everything they find, and then reboot back into Windows in normal mode. You dont need to run Hijackthis! yet.

Then run HiJackthis!

Save the log, copy and paste the log on www.techist.com
Do not attach the log, copy and paste always. This will make things go much faster.
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Old 01-27-2006, 11:53 AM   #3 (permalink)
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I don't think the heatsink fan is ever supposed to turn off.
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Old 01-27-2006, 02:39 PM   #4 (permalink)
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ok i am going to download these programs now i will tell u how it went in a little while
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Old 01-27-2006, 04:56 PM   #5 (permalink)
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I just followed what you said Warez Monster and this is my HijackThis Log



Logfile of HijackThis v1.99.1
Scan saved at 5:51:25 PM, on 1/27/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
C:\Program Files\Symantec\Norton Ghost\Agent\PQV2iSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\WinAce\WinAce.exe
C:\DOCUME~1\Naji\LOCALS~1\Temp\~AceTemp\hijackthis \HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = localhost
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://*.windowsupdate.microsft.com
O15 - Trusted Zone: http://*.windowsupdate.com
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplanet.com/fpdlmgr/ca...C_2.1.1.74.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1131285519031
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/Ms...Downloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary...o.cab32846.cab
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Autodesk Licensing Service - Unknown owner - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Symantec\Norton Ghost\Agent\PQV2iSvc.exe
O23 - Service: StyleXPService - Unknown owner - C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
O23 - Service: X10 Device Network Service (x10nets) - Unknown owner - C:\PROGRA~1\ATIMUL~1\RemCtrl\x10nets.exe (file missing)
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Old 01-28-2006, 02:26 AM   #6 (permalink)
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Is Windows Media Player working?
Does update work now?
With the kind of juice your system has, you DO NOT want the heat sink fan to turn off - ever!
Post a new reply - some of us are concerned how things turned out.
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Old 01-28-2006, 10:39 AM   #7 (permalink)
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Yes everything works now i went on microsoft website and done a search for intenal application error on windows media player and it told me it was registry keys so i followed the guide and it works now. But my heatsink fan was not turning on and off before but now it is, i have smart cool option enabled on my bios when i first got my computer up after i finished building it, the heatsink fan used to turn on and off. And most of the time my computer says it is 30 degrees C any way so i guess its just trying to stay around that temp.
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Old 01-28-2006, 11:58 AM   #8 (permalink)
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log looks good.......

what reg key did you modify or delete?
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