ok here's the deal, i got my alienware a year ago, and they sent an alienware respawn kit with it, to restore my pc to factory settings, like new. it comes with 2 cd's a boot disk and an image disk, i have to restart my pc with the boot disk in it, then switch it for the image disk and run it. it is supposed to reset everything to new, well it messed up. it got to 75% and an error popped up saying the image file was corrupted, i needed to burn a new image. since it went all the way to 75% before this happened, it wiped my pc but didnt restore anything. i cant even boot up windows, it just goes to a black screen when i turn it on..that says "press alt ctrl del to restart". so i tried using my windows restore cd i have... doesnt do anything either, boots up, i press the button.. it says "detecting hardware configuration" then goes black and nothing happens.
called alienware customer support and all i get is a guy who cant speak english hardly, and he tells me to use my windows restore cd... even though i explained to him it doesnt work. any ideas?
called alienware customer support and all i get is a guy who cant speak english hardly, and he tells me to use my windows restore cd... even though i explained to him it doesnt work. any ideas?