lost in email problem
I have average computer knowledge, not a guru. Ok, I have a friend that can receive my email and I cannot receive email from her. We have tried and checked all we both know to check. I have Microsoft Outlook 2003 and Spyware Doctor, Norton. I tried to receive email from her in Outlook, in my Yahoo email, and on my web email from my cable provider, and on the email based only email Web 2 mail server. Also, checked it on my laptop at her house and did not receive email from her. Had laptop up and typed email to myself on other computer which I guess still has to go through my email provider road runner and did not receive it. Then I tried on her computer with sbcglobal.net service and dial up, to email to themselves as a test. The email did not work when sending an email to them from their email account. What does that mean?
Email between us worked before I did several things on my end, adding the spyware, (turned it off, but still nothing), outlook 2003 (but still does not work on the yahoo acct, or anything), so I think it is on her computer.
Basically, what would cause a person not to be able to send an email to themselves? I can do it on my computer.
Any other suggestions? I have a network at my house with a router. Would that have anything to do with it?
NOTE: I RECEIVE EMAIL FROM OTHERS OKAY. SHE DOES ALSO.
(COULD IT HAVE TO DO WITH both us using the same IP addy part of the time when I visit with my laptop?)
Ask me any questions that I have not explained well, and thank you for any help. Completely frustrated. Even microsoft forum guy did not know.