Re: Looking for 'Help Desk' software.
There are some web based products I had looked into a while back. Mostly PHP/MySQL.
For enterprise grade were I work uses Peregrine. Although I wouldn't necessarily recommend it for a smaller company.
Sourceforge might have some options. Are you looking for OSS or are you willing to pay?
"i would never use a firewall, even without a router protecting me. Firewalls are just wastes of memory."
name omitted to protect the innocent
the cake is a lie