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Old 09-26-2007, 11:04 AM   #1 (permalink)
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Question Looking for 'Help Desk' software.

I'm looking to purchase Help Desk type software for my co.
Just wondering what some of the prof's out there are using and what they think of it.

I've tried making my own with FM Pro 8, using Outlook Tasks, Access and the old fashion paper and pen.

Any help or suggestions would be great.



Thanks in advance.
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Old 09-26-2007, 12:54 PM   #2 (permalink)
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Default Re: Looking for 'Help Desk' software.

Right now i have a lovely red book with sheets of paper in it.
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Old 09-26-2007, 02:44 PM   #3 (permalink)
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Default Re: Looking for 'Help Desk' software.

There are some web based products I had looked into a while back. Mostly PHP/MySQL.

For enterprise grade were I work uses Peregrine. Although I wouldn't necessarily recommend it for a smaller company.

Sourceforge might have some options. Are you looking for OSS or are you willing to pay?
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Old 10-11-2007, 06:43 PM   #4 (permalink)
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Default Re: Looking for 'Help Desk' software.

Willing to pay if necessary. Sorry for the long delay in responding... for some reason i haven't been receiving emails from the forum letting me know people have responded.


Thanks.
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Old 10-11-2007, 10:10 PM   #5 (permalink)
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Default Re: Looking for 'Help Desk' software.

We used track-it made by intuit at my old job. New job is too cheap to get it though.
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Old 10-11-2007, 11:13 PM   #6 (permalink)
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Default Re: Looking for 'Help Desk' software.

Free Help Desk Software

I'm implementing this in my company right now, works great
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