iTunes cannot be removed when updating to a newer version - Techist - Tech Forum

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Old 01-11-2006, 04:34 PM   #1 (permalink)
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Join Date: Jan 2005
Posts: 158
Default iTunes cannot be removed when updating to a newer version

When trying to install itunes i get this error:

'Error 1714. The older version of iTunes cannot be removed. Contact your technical support group.'

After clicking ok I get this error,

'Error:-1603 Fatal error during installation.
Consult Windows Installer Help (Msi.chm) or MSDN for more information'

I have tried removing it manually (as well as from add/remove programs), removing it from the registry, and also trying in safe mode. Installing Quicktime 6 first then iTunes after.


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Old 01-11-2006, 04:37 PM   #2 (permalink)
Join Date: May 2005
Posts: 7,915
Send a message via Yahoo to talldude123

doesnt sound good...

i would make sure everything in the task manager related to itunes is terminated (close ituneshelper,ipodservice,itunes.exe)

if that doesnt work, do a virus, spyware scan and also do a hijackthis log

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Old 01-12-2006, 08:29 PM   #3 (permalink)
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Join Date: Jan 2005
Posts: 158

If you have any issue try this.
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