well I can't test it without launching a live chat myself and obvioulsy i'm not a customer. I still suspect it might be an issue with the site but try adding support.gateway.com to your trusted sites zone
tools menu > internet options > security tab > trusted sites zone icon > sites button
Intel core I7 920
6GB OCZ platinum 1600
Samsung 1TB F1 Spinpoint
Samsung SM2443BW 24"