Intermitent audio looping/system "stuttering"/crashing - Techist - Tech Forum

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Old 03-29-2012, 08:28 PM   #1 (permalink)
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Default Intermitent audio looping/system "stuttering"/crashing

Hello all, to start, here are my system specs:

Gigabyte Z68A-D3H-B3 Mother Board
EVGA 560ti GPU
Intel Core i5-2400 CPU
2X4 GB Corsair Vengeance 1600 MHz RAM
500 GB Western Digital 7200 RPM HD
650 Watt PSU

-------

Since I put together this build around two months ago, I have encountered a bizarre problem that I can only describe as mild to severe "stuttering;" let me try to clarify below:

Regardless of the task that I am engaged with (whether it be playing a resource intensive game, OR simply listening to Spotify, chatting on skype, browsing the web, etc.), I encounter an intermittent problem where the machine completely locks up, accompanied by the audio "looping"/creating a very digitized "grinding" sound. The bizarre thing is this; I cannot consistently replicate the failure under any given set of conditions. I can be playing games and doing random, resource modest tasks for hours, and then all of a sudden, whether I am playing Mass Effect 3 or transferring a file, BAM, the machine locks up and "grinds" away with the audio. The only way to fix is to hold the power button and cause a forced restart. SOMETIMES the system "stutters" and doesn't fully lock up, but it has just been completely locking up as of late.

Here are the fixes I have tried, yet the problem persists:

-Swapped out GPU (problem persisted with previous gen GPU).
-Manually calibrated RAM to correct frequency (MoBo picked it up at 1330 vs. 1600 MHz)
-Disabled audio enhancements as some folks have blamed the audiodg.exe process as the culprit.
-Monitored CPU / GPU temps (all are within normal ranges)
-Updated ALL video, sound, networking drivers.
-Updated BIOS.
-Ran memory diagnostics (all came out fine).

As I have said, the frustrating thing is the intermittent nature of the problem; I can use the hell out of the machine for 20+ hours without a single issue, then all of a sudden, I hit a patch where it either "stutters" (the mouse locks/audio temporarily "grinds") OR it fully locks up and requires a forced restart. One thing of note is that I noticed that the CPU spikes to 25% activity during the brief "stutters" - IF it decides to "come out of it" and not lock up completely. I have not been able to view a CPU load during a complete lock up.

This problem has me at a total loss. I LOVE my machine, and I would LOVE it that much more if I did not have to deal with this.

As much as I want to blame a piece of hardware, my troubleshooting, my gut, and the bizarrely inconsistent nature of the issue strike me as a resource vs. hardware related issue.

ANY insight that folks have to help me solve this issue would be invaluable to me.

Thank you so much for your help.
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Old 04-01-2012, 11:34 AM   #2 (permalink)
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Default Re: Intermitent audio looping/system "stuttering"/crashing

The only way we could start to diagnose this issue is to know what your Event Viewer is saying about the times the system is locking up.

Start>Run>eventvwr.msc and take a screenshot for us to see. That will be a better way for us to start the diagnostic on what could possibly be going wrong.
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Old 04-02-2012, 04:49 PM   #3 (permalink)
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Thank you, Megatron. My only bit of confusion is this, though; if my machine locks up, how am I supposed to switch to / take a screenshot of the event viewer? Thank you for your help.

I also got my first actual BSOD the other day (instead of just freezing in windows, I encountered proper BSOD and my machine restarted on its own). I popped out a RAM chip to do a bit more hardware troubleshooting.

Thanks again, you rock.

-Rick

Never mind that last post, Megatron, I realized that you can view past events in the Event Viewer... der.

Attached are screenshots of the most recent BSOD.

https://plus.google.com/photos/10443...27912054050721

https://plus.google.com/photos/10443...27912054050721

Also, the following is the XML view of the properties for this event:

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 4/1/2012 10:11:15 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: RickLeeFilipkow
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2012-04-02T03:11:15.612014300Z" />
<EventRecordID>27090</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>RickLeeFilipkow</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">127</Data>
<Data Name="BugcheckParameter1">0x8</Data>
<Data Name="BugcheckParameter2">0x80050031</Data>
<Data Name="BugcheckParameter3">0x406f8</Data>
<Data Name="BugcheckParameter4">0xfffff88006c07ee8</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
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