Icons show up as white square with 3 dots. How do I fix it

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dario03

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Person I know updated her Norton Antivirus and now all her icons show up as a whtie box with 3 dots. Also she can't get into anything but internet explorer. Could it just be a association problem?
I'm gonna look at it tommorow but want to get some hints on what it could be.
 
post a screenshot when you get there also uninstall norton and reinstall it see if that helps.
 
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