Re: HP Customer Suppport
this is what HP said could this be it??
Sally: Hello Shane,
Sally: Welcome to HP Total Care for Presario Notebooks.
My name is Sally. How may I help you today?
Shane Mullikin: Hi there
Shane Mullikin: ok let me explain my issue
Shane Mullikin: its a brand new laptop right..
Shane Mullikin: and when I play any game even low demanding games the screen freezes and makes a pattern with the colors..all sounds stop and you have to shut down the computer using the power switch
Shane Mullikin: this happens randomly when playing a game be it 5 mins in the game or 30
Sally: Oh! I see.
Sally: I am sorry to hear that...
Sally: Not to worry, I will do my best in this regard.
Shane Mullikin: yeah I have a 1 year warranty with you guys
Sally: When did you first notice this issue?
Sally: Yes, Shane.
Sally: All the Compaq notebooks ships with the 1-year standard warranty.
Shane Mullikin: within a week of purchase and I just thought it was an overheating issue and thought nothing of it
Shane Mullikin: but it keeps happening and it never gets hot
Sally: Thank you for the information.
Sally: What version of Windows is currently being used on the computer? (for example, Windows 2000, XP, Vista etc.)
Shane Mullikin: oh sorry it is a windows vista hoem premium but I disabled Aero glass
Shane Mullikin: with one gig of ram
Sally: Thank you.
Shane Mullikin: excuse my spelling
Sally: No problem..
Sally: Did you create the recovery discs from your notebook?
Shane Mullikin: no : (
Shane Mullikin: it didnt ask me to until after this happened
Sally: I see.
Sally: Shane, I have researched regarding the issue.
Shane Mullikin: ok thanks
Sally: The issue might be virus or spyware installed or any internal software or hardware malfunctions in the notebook.
Sally: Do you have any important data in the notebook?
Shane Mullikin: no not at all
Sally: Shane, I will provide you the web link for instructions how to create the recovery discs from your notebook.
Sally: First create the recovery discs from your notebook.
Sally: And use the recovery discs and format the hard drive and reinstall the OS in your notebook.
Sally: This will resolve the issue.
Sally: This will set the system to factory settings.
Shane Mullikin: So it isn't a case of bad ram then
Sally: Yes. There might not any issue with the RAM.
Sally: If the issue persists even after you reinstall the OS then please get back to us and we will arrange the service for your notebook.
Shane Mullikin: so if i do this and still have these issues wil you be able to repair?
Shane Mullikin: oh ok
Sally: Is there anything else I can assist you with today?
Shane Mullikin: No Sally thank you for helping me out
Compaq Pressario V6000
an average laptop with Dual Core Processors
1gig of ram, up to 124mb dedicated to games
Nvidia GeForceGo 6150 15.5screen and a 6cell
Games:1)WoW 2)Fable (currently bugged) 3)Age of Mythology