how to remove a virus file?

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kopenhagen

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I just scan my pc with NAV, I have a virus W32.RANDEX.GEN, NAV couldn't put it in Quarantine

When I click delete this file(SVHOST.EXE): can't delte , access is denied,file maybe in use


I update my NAV on a regular basis

How can I delete this virus?

Thanks
 
The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.


Disable System Restore (Windows Me/XP).
Update the virus definitions.
Restart the computer in Safe mode or VGA mode.
Run a full system scan and delete all the files detected as W32.Randex.gen.
Reverse the changes that the worm made to the registry.
 
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