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Old 07-12-2004, 12:46 AM   #1 (permalink)
True Techie
Join Date: Feb 2004
Posts: 175
Default how to remove a virus file?

I just scan my pc with NAV, I have a virus W32.RANDEX.GEN, NAV couldn't put it in Quarantine

When I click delete this file(SVHOST.EXE): can't delte , access is denied,file maybe in use

I update my NAV on a regular basis

How can I delete this virus?


kopenhagen is offline  
Old 07-12-2004, 01:02 AM   #2 (permalink)
Join Date: Jul 2004
Posts: 808

You should be able to delete it in safe mode

derrmc is offline  
Old 07-12-2004, 07:29 AM   #3 (permalink)
Master Techie
Join Date: May 2003
Posts: 2,231
Send a message via Yahoo to ADZ

The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.

Disable System Restore (Windows Me/XP).
Update the virus definitions.
Restart the computer in Safe mode or VGA mode.
Run a full system scan and delete all the files detected as W32.Randex.gen.
Reverse the changes that the worm made to the registry.
ADZ is offline  
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