We bought this computer new, from Circuit City store here in Traverse City, several years ago. I have repaired the computer several times so far with their recovery disks. The first one is not to be used twice - a different one is recommended for repairing it following the first recovery done on the machine. I used that 2nd kind once so far. I suppose I could use it again. But first I thought I would try to fix the computer without having to go through with all that, because when you restore it back to factory condition, you lose all that you put on the computer and have to go to the bother of putting it all back on after fixing it.