Help XP home Wont boot

[legg]

hopefully someone knows how to fix this, i've been all over the net and have yet to find a soloution. this is a new dell machine, about a month old. It has XP with sp2. no hardware or software changes have happened but it's decided not to boot up. Its get to the windows screen and freezes to a black screen never making it to the desktop. when i try and restart it gives a message that says something along the lines of "we're sorry for the inconvenience windows did not start up correctly....." and then i have choices for safe mode or last known configuration that worked etc... well, no luck with any of those, wont boot into safe mode nothing. so i figured i would boot from cd. i changed the bios to boot from cd. same problem it gets to windows screen locks up. then i made a boot disk on floppy and that didnt work either. im stumped on this, any help would be appreciated.

 

[DJ-CHRIS]

It's a dell, it's under warranty. Return it, dell break easily and are hard to fix.

 

[legg]

that's what i was thinking but since im in school right now working on getting my A+ certification i figured i should try and fix it myself.

 

[macdude425]

DJ-CHRIS is right; there's no point in taking it apart, because you may well void your warranty in the process, and they are a pain in the butt to take apart. Just send it back to Dell and let them screw with it.

 

[Ankush09]

dell is sorta wierd too...like tell em your volume doesnt work, and the send u a new motherboard.:/