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Old 12-05-2006, 06:08 AM   #1 (permalink)
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Default help uninstalling office2k3

i cant uninstall office 2k3 it says this error message:

Error 1316 setup cannot read from file
c:\windows\installer\pro11.msi check your
connection to the network or cd-rom drive for other
potential solutions to this problem see c:\program
files\microsoft office\office11\1033\setup.chm

can anyone hjelp!!!
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Old 12-05-2006, 06:34 AM   #2 (permalink)
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Are you removing it from the Add/Remove apps list? Is the CD in the drive? Are you in the Admin account? Do you have Admin rights?

Answer those and we can continue. Or check out this page here for some more info....
http://support.microsoft.com/kb/290158/
http://support.microsoft.com/kb/q228592/
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Old 12-05-2006, 06:39 AM   #3 (permalink)
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im removing it from the add/remove programs,cd drives in and ive got admin rights.i dont understand y its doing it?!
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Old 12-05-2006, 07:40 AM   #4 (permalink)
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Did it get corrupted by any chance? did you make any changes or try to update it?
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Old 12-05-2006, 07:46 AM   #5 (permalink)
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once when i tried to open access it sayed the same error message and every time i try to reinstall office or repair it it says same error
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Old 12-05-2006, 07:48 AM   #6 (permalink)
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Reboot into Safe Mode and try to uninstall from there.
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Old 12-05-2006, 08:01 AM   #7 (permalink)
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i have mate still no luck
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Old 12-05-2006, 08:05 AM   #8 (permalink)
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What a repair install of XP? Since everything else has failed maybe repairing XP might help you sort this out. It might be that the Windows Registry got messed up and that is why it is preventing you from uninstalling Office.
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Old 12-05-2006, 08:33 AM   #9 (permalink)
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ok thanks, il repair xp and get back to u
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Old 12-05-2006, 08:52 AM   #10 (permalink)
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how do you repair your copy of windows xp do you restart pc and boot up windows xp cd and it goes through windows setup, anmd when it says what do you want to do you select repair windows, but then it goes into ms dos recovery console i havnt got a clue
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