Google voice with small business - Techist - Tech Forum

Go Back   Techist - Tech Forum > Computer Software > Microsoft Windows and Software
Click Here to Login
Thread Tools Display Modes
Old 11-10-2013, 08:03 AM   #1 (permalink)
Junior Techie
Alexffiala's Avatar
Join Date: Jun 2013
Location: United States
Posts: 79
Default Google voice with small business

Hello all,

I have a client that is looking into Google voice for managing incoming calls for their business of less than 5 employees. I agreed with him that, if voice does what we need, then we should not go for a VOIP service.

Does anyone have experience with the following:

In-call routing:

A receptionist is able to answer a call, and then forward the call to another number via google voice.

Basically, I need to make sure that a receptionist can answer a call, and then route it after the caller says who they need to speak to. This is not call forwarding because call forwarding automatically forwards the google voice number to your cell phone or whatever.

Thank everyone!

{ | i7 2600K | + | 16Gb Ripjaws | + |Asrock p67 Extreme Gen3 | }
{ | Noctua NH-D14 | + | Sapphire Flex Radeon HD 6950 2Gb | }
{ | Corsair 950w | + | Fractal Design Define XL R2 | }

{ | Download: 50Mbps | / | Upload: 5Mbps | }
Alexffiala is offline   Reply With Quote
Old 11-18-2013, 09:53 PM   #2 (permalink)
Call me Mak or K
Mod Emeritus
KSoD's Avatar
Join Date: Sep 2004
Location: C:\
Posts: 35,647
Default Re: Google voice with small business

I highly doubt Google Voice will have this option. Plain and simple Google Voice is a supplement or replacement to your Cell Phone number. You can either port your number to GV or get a GV number assigned to you and have that be in use with the GV App on your device.

There is no option to have 1 main number and then transfer the call to an extension on that same line or transfer that call to another number without using the Forwarding feature.
I do not accept support questions via EMail, PM, IM or my G+ page!

Phone: LG Optimus G Pro
Running: Stock JB from LG with Nova Launcher

KSoD is offline   Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off

Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 10:18 AM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2018, vBulletin Solutions, Inc.