Lets say when you go to save a MS Word file and go to "save as" a window opens and you choose where you want to save the file. You can choose My Docs.. and such, there is a quick link button there that is to save things to the desktop(in windows 7 it is the first option on the left) she deleted that option.....she also deleted the recycle bin on her vista laptop but thats an easy fix and not the problem. Anyways its like a shortcut instead of navigating to C:>Users>(username)>Desktop
If you need more clarity let me know