Fix for Restart Bug after installing Windows XP SP3 - Techist - Tech Forum

Go Back   Techist - Tech Forum > Computer Software > Microsoft Windows and Software
Click Here to Login
Closed Thread
 
Thread Tools Display Modes
 
Old 05-18-2008, 10:28 AM   #1 (permalink)
Techie Beyond Description
 
Osiris's Avatar
 
Join Date: Jan 2005
Location: Kentucky
Posts: 36,817
Send a message via ICQ to Osiris Send a message via AIM to Osiris Send a message via MSN to Osiris Send a message via Yahoo to Osiris
Default Fix for Restart Bug after installing Windows XP SP3

Users with AMD processors that have been trying to install Windows XP Service Pack 3 might be greeted with a bluescreen error message after rebooting their computer that begins with STOP: 0◊0000007E (0xC0000005 and contains the error text SYSTEM_THREAD_EXCEPTION_NOT_HANDLED. The computer restarts and the bluescreen error is displayed again. This is an endless cycle but thankfully though HP has found out about the cause for this problem and is presenting a solution on their website.
Service Pack 3 for Windows XP apparently copies an Intel power management driver to the computer that was not there before which is the cause for the restart bug. Things like these can happen but Iím wondering why non of the public beta testers have encountered this error before.
You can only use the following information if you use a non-Intel processor and encounter the previously mentioned restart bug after installing Windows XP Service Pack 3. Iím going to list two possible solutions, one from Microsoft and the other from HP.
HP solution for XP SP3 Restart Bug:
  • Boot Computer in Safe Mode
  • Use Windows Explorer to browse to C:\Windows\System32\Drivers
  • Right-click intelppm.sys and rename it to XXXintelppm.syx
  • Restart Windows
If the computer is unable to boot into safe mode do the following:
  • Press F8 during startup and load the Microsoft Windows Recovery Console
  • Type the number that corresponds to your Windows installation
  • Log in as an administrator
  • Type cd c:\windows\system32\drivers at the command prompt
  • Type rename intelppm.sys XXXintelppm.syx
  • Restart Windows
The Microsoft fix for the Windows XP Service Pack 3 Restart Bug:
  • Boot the Computer into Safe Mode
  • Press Windows R, type regedit, hit enter
  • Go to HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\I ntelppm
  • right-click the Start entry in the right pane and select modify
  • Enter 4 in the Value Data box
  • Close regedit, restart the computer
Fix for Restart Bug after installing Windows XP SP3
__________________

__________________
Osiris is offline  
Old 05-18-2008, 10:30 AM   #2 (permalink)
Call me Mak or K
Mod Emeritus
 
KSoD's Avatar
 
Join Date: Sep 2004
Location: C:\
Posts: 35,647
Default Re: Fix for Restart Bug after installing Windows XP SP3

Stickied for a while since this is a common issue right now.
__________________

__________________
I do not accept support questions via EMail, PM, IM or my G+ page!

Phone: LG Optimus G Pro
Running: Stock JB from LG with Nova Launcher

KSoD is offline  
Old 05-18-2008, 12:04 PM   #3 (permalink)
Super Techie
 
TRDCorolla1's Avatar
 
Join Date: Dec 2004
Location: California
Posts: 383
Default Re: Fix for Restart Bug after installing Windows XP SP3

Here's more info on the SP3 bug and Microsoft has confirmed that they are working on a "Hotfix".

"HP is working diligently with Microsoft on a software update and will be proactively distributing a patch this week through HP Update that will prevent this error from occurring," the company continued. "HP recommends consumers with AMD-based desktops wait until after HP's or Microsoft's updates have been deployed on their systems to install Service Pack 3." The patch will be posted to this page of HP's support site when it's available.

"Microsoft is also developing a prerequisite fix that must be downloaded before SP3 will automatically install prior to its proactive distribution of SP3," HP statement added.

The Microsoft update that HP referenced is in the works, a Microsoft spokeswoman confirmed Thursday. "Microsoft is developing a hotfix for this issue, and will be available after it has been rigorously tested and meets our quality bar for release," she said in an e-mail Thursday afternoon.

Neither HP or Microsoft provided any details on what the Microsoft hotfix would do, but the "prerequisite fix" phrasing likely indicates the patch would be applied to either selective PCs or all XP machines before they are allowed to receive SP3 in the coming weeks when Microsoft flips the switch for automatic downloading and installing via Windows Update.

Microsoft has had to release several similar prerequisite updates or filters this year to prevent some users from obtaining service packs through Windows Update (WU). Last month, for instance, it delayed XP SP3 from reaching WU until it could craft a filter to exclude machines running its retail point-of-sale software. Microsoft also blocked significant numbers of users from receiving Windows Vista SP1 from WU beginning in late March.



PC World - Business Center: HP Confirms XP SP3 Endless Reboot Snafu, Promises Patch
__________________
Today is yesterday's future....
TRDCorolla1 is offline  
Old 05-18-2008, 12:46 PM   #4 (permalink)
Call me Mak or K
Mod Emeritus
 
KSoD's Avatar
 
Join Date: Sep 2004
Location: C:\
Posts: 35,647
Default Re: Fix for Restart Bug after installing Windows XP SP3

Yes. This is know. This was pointed out in several threads now. This is a fix for it. So that is why it is stickied.
__________________
I do not accept support questions via EMail, PM, IM or my G+ page!

Phone: LG Optimus G Pro
Running: Stock JB from LG with Nova Launcher

KSoD is offline  
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Hunt and seek for the Phenom TLB bug Apokalipse Monitors, Printers and Peripherals 0 01-10-2008 09:17 PM
Windows Vienna (Blackcomb) mssssee2 Microsoft Windows and Software 16 09-23-2007 03:57 AM
Mac OSX style Windows Cyber.Logan New Systems | Building and Buying 2 06-06-2007 12:05 PM
Installing a new HD in windows XP DocShady Microsoft Windows and Software 3 05-13-2007 03:16 PM
comp not recognizing hard disk when installing windows jwh1031h Hardware Repairs and Troubleshooting 6 05-05-2007 04:22 PM



Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 07:07 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.