I appreciate the reply, but I think there are other problems that should be "fixable".
When I click on "Outlook Express" , the windows installer begins then an information box comes up...
" Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems or a long period of inactivity. Account 'pop2.sympatico.ca , server
op2.sympatico.ca,Protocol: pop3,port:110, Secure (ssl): Error number 0x800ccc0f."
When I click the "X" in the upper right, I get the following message...
" The feature you are trying to use is on a CDROM or other removeable disk that is not available. Insert the "Microsoft Works 2000" disk and click OK"
I pressed OK and got this message...
"The file 'Please insert Microsoft Works 2000 is not a valid installation package for the product Microsoft Woks 2000. Try to find the installation package 'wks2000.msi' in a folder from which you can install Microsoft Woks 2000".
I clicked OK - Cancel
"Microsoft Works 2000"
! Error 1706. No vaild source could be found for product Microsoft Works 2000. The windows installer cannot continue. OK
I typed in Find files or folders Microsoft Works 2000 and came up with ...user.rsc C;\windows
That`s all I could come up with. I had earlier used a CDROM for Canon printer bjc5100 to get that printer set up to his computer , but I don`t blieve that should be the problem. I also downloaded his AVG updates as well as his AdAware updates.
The bottom line is this...should I remove Outlook Express completely and start from scratch as well as the printer driver program? Like I said earlier, I`m about 230 miles away from where this computer is. Any ideas are appreciated. Hopefully you all can give me an idea that I can explain simply to this 88 year old over the phone.