Anyone have any tips for troubleshooting a laptop giving this error? My sister-in-law is having this error on her Dell laptop (had it since August) and since she's at school (on the other side of the state) I can't help her in person.
The full (mostly full anyway) text of the error is:
===================
DRIVER_IRQL_NOT_LESS_OR_EQUAl
If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.
If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then selct Safe Mode.
Technical information:
*** STOP: 0x000000D1 (0X00000000, 0X00000002, 0X00000001, OXF7DB093F)
*** w29n51.sys - Address F7DB093F base at F7CA8000, DatesStamp 41784c93
Beginning dump of physical memory
Physicla memory dump complete.
Contact your system administrator or technical support group for further assistance.
=======================
I know this is usually a driver issue...many times due to hardware changes, but since this is a laptop, there have been no hardware or driver changes (sis-in-law doesn't know enough to add to the machine....she only does if I tell her to).
The only thing that has changed recently is that Firefox was updated to 2.0 this week. I had her restore back to the day before the update and she's still getting the blue screen about every 10 minutes....usually while she's actively using the machine.
Anything I can try????
The full (mostly full anyway) text of the error is:
===================
DRIVER_IRQL_NOT_LESS_OR_EQUAl
If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.
If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then selct Safe Mode.
Technical information:
*** STOP: 0x000000D1 (0X00000000, 0X00000002, 0X00000001, OXF7DB093F)
*** w29n51.sys - Address F7DB093F base at F7CA8000, DatesStamp 41784c93
Beginning dump of physical memory
Physicla memory dump complete.
Contact your system administrator or technical support group for further assistance.
=======================
I know this is usually a driver issue...many times due to hardware changes, but since this is a laptop, there have been no hardware or driver changes (sis-in-law doesn't know enough to add to the machine....she only does if I tell her to).
The only thing that has changed recently is that Firefox was updated to 2.0 this week. I had her restore back to the day before the update and she's still getting the blue screen about every 10 minutes....usually while she's actively using the machine.
Anything I can try????