This is kind of complicating to explain so i'll try my best. I am using windows xp, and have just completed a norton virus scan on my computer. During the virus scan it found a virus but was unable to fix or repair it because access was denied to the file. I tried to access the file myself and again access was denied. The thing i dont understand is when i click on "start", "my computer", "C" drive, "documents & settings", there are 9 different users. 2 of which i cannot access, including one named "owner". The virus is in this file i cannot get into. How can i access these 2 files, i am the only 1 to use my computer and bought it brand new. Please Help, Thanks Chris.