emmajayne18
Beta member
- Messages
- 3
Hope someone can help me – I tried for about 7 hours yesterday to fix this problem but with no joy…
When I boot my PC, I get the following err or message “System32> root\hal.dll file is missing or corrupt. Please replace this missing fileâ€
I am using a Dell Inspiron 6400.
So far, this is what I have tried:
Dell diagnostic check – no errors were found
Pressing Ctrl F11 and going to the system repair/reinstall (it's Norton Ghost). But – the PC won't let me restore as ‘no restore points were found'. I think this is because I uninstalled Norton Ghost as it was not free.
I did also try doing the ‘return your Dell to the state it was shipped in' option – this did not work either but I am actually quite pleased as I have not got any of my music, photos etc backed up. I am not sure why it didn't work, it just came up with some error message.
I have searched and searched for a resolution but all I keep reading is to boot to XP CD and repair/reinstall the file – how I am supposed to do this when my PC didn't come with one (apparently all solutions should be able to be solved from the F11 option)?
Also, I was going to try calling Dell but their tech support is only open Monday to Friday 9am-5pm – how am I supposed to call them when I am at work – grrrr!
I have also tried searching on this forum but the support directs me to the Ctrl F11 option which does not work!
Please help, I am going slightly insane J
When I boot my PC, I get the following err or message “System32> root\hal.dll file is missing or corrupt. Please replace this missing fileâ€
I am using a Dell Inspiron 6400.
So far, this is what I have tried:
Dell diagnostic check – no errors were found
Pressing Ctrl F11 and going to the system repair/reinstall (it's Norton Ghost). But – the PC won't let me restore as ‘no restore points were found'. I think this is because I uninstalled Norton Ghost as it was not free.
I did also try doing the ‘return your Dell to the state it was shipped in' option – this did not work either but I am actually quite pleased as I have not got any of my music, photos etc backed up. I am not sure why it didn't work, it just came up with some error message.
I have searched and searched for a resolution but all I keep reading is to boot to XP CD and repair/reinstall the file – how I am supposed to do this when my PC didn't come with one (apparently all solutions should be able to be solved from the F11 option)?
Also, I was going to try calling Dell but their tech support is only open Monday to Friday 9am-5pm – how am I supposed to call them when I am at work – grrrr!
I have also tried searching on this forum but the support directs me to the Ctrl F11 option which does not work!
Please help, I am going slightly insane J