Think I've raised this before so apologies in advance. I bought my husband a laptop for Xmas, Windows 7. Recently when trying to book a hotel, he went into hotel's web, clicked on email and sent message. Suspect they don't receive message. Certainly get no answers! The way around it is to make a note of email address, shut down hotel web, go into his 'live mail.co.uk and go that way. I would still like to know what the problem is. I was talking recently to someone with Vista and they had the same problem. An expensive helpline failed to resolve this.
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