Customer support sux
- Thread starter chara33
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Lexluethar
Fully Optimized
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Depends on what company you are calling for support.
When we used EMC i rarely if ever spoke with an American unless it was an escalations issue. We now use Dell and i've never been routed overseas. In fact i've toured their support center and it's in the twin cities.
Just depends on the company and the product. If you don't like speaking with overseas support personnel don't purchase products from companies that offshore that type of support.
When we used EMC i rarely if ever spoke with an American unless it was an escalations issue. We now use Dell and i've never been routed overseas. In fact i've toured their support center and it's in the twin cities.
Just depends on the company and the product. If you don't like speaking with overseas support personnel don't purchase products from companies that offshore that type of support.
HP has local reps that come out to where I work. We have a rep in Austin we call -- Same for Microsoft. This is mostly for escalated cases though -- Typical repair I go through the online chat so it's better documented. I've never had any trouble at my current job
MidnightShadow
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As I understand it, the companies that Installs, Inc works for is USA based, but those companies may still have overflow that goes overseas if the call center gets inundated with calls. In addition, I know a lot of the call centers hire folks that are bilingual or multilingual as it helps with incoming callers who do not speak English.
Installs, Inc. :: Clients
They service quite a number of companies. Just one example.
Installs, Inc. :: Clients
They service quite a number of companies. Just one example.
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