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Old 03-18-2006, 08:51 PM   #1 (permalink)
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Default Constant Reboot

Alright... I have an HP Pavilion zv6000, laptop. And well recently its been going slower at times and will reboot randomly.. I know there is a worm that causes this so i ran virus, spyware, the works.. Found a lot of junk removed it rebooted to normal and out of safe mode... Things seemed fine.. Then the comp started to get slow again and it rebooted... Im so frustrated with it cause i cant get any work done and when im in the middle of something it will just restart... When its on the login menu when i turn the comp on and before i log in, i left it in that screen and didnt log in, and it rebooted twice... Can anyone help.. My sister who is computer savy told me to hit up a forum so I am . I cant figure out the problem and its driving me nuts.. Am i going to have to format or something.. any help

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Old 03-18-2006, 09:23 PM   #2 (permalink)
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Follow these instructions carefully

Download ALL 4 programs and update them as soon as they are installed, this is very important, except for Hijackthis!.

Ad Aware SE Personal Free

Spybot Search and Destroy Free

Microsoft Antispy

HijackThis Free


Follow these steps

Delete the prefetch folder C:\WINDOWS\Prefetch, this folder will come back on next reboot.

Delete all cookies and temporary internet files in the control panel.

Go to Start, run, type msconfig, go to startup, disable everything except your antivirus, click apply, dont reboot yet.

Download Msconfig Cleanup below

Msconfig Cleanup Free

Run Msconfig Cleanup after you unchecked the items you were told to uncheck and recheck, click "Select All", then click "Clean up Selected", then click "Quit".

Now run each spyware program 1 by 1. Running all 3 at the same time will slow most systems down.

When each program has finished scanning, remove everything.

For Microsoft Antispy, after it has finished scanning, some items will/might be on ignore, you will need to select remove unless the program is valid such as VNC Viewer, etc.

Now go to the recycle bin and delete everything that is in it.

When finished with the scans, reboot, and go into Safe Mode and run these scans again, remove everything they find, and then reboot back into Windows in normal mode. You dont need to run Hijackthis! yet.

Then run HiJackthis!

Save the log, copy and paste the log on
Do not attach the log, copy and paste always. This will make things go much faster.

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Old 03-18-2006, 09:30 PM   #3 (permalink)
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goto c:\windows\minidump and rar/zip all files in it and upload to provide the link and ill analyze it (that folder contains bsod logs and theres always a bsod on a random reboot even if you dont see it)

also download ewido anti-malware & full database updates & hijackthis

install ewido & the updates but during installation under "Additional Options" uncheck "Install background guard" , restart info safe mode and run ewido and do as follows
1. Click on "Scanner" and choose "Settings".
2. Under the bottom section "What to Scan?" make sure "Scan every file" is selected.
3. Select "OK" and you will return to scanning options.
4. On the main screen click on "Complete System Scan" to start the scan.
5. While the scan is in progress, you may be prompted to clean the first infected file it finds. Put a check next to "Perform action on all infections" in the lower left corner.
6. Then choose "Clean" and click "OK".
7. After everything was cleaned exit ewido and run hijackthis and click "do a system scan and save a logfile" restart and open a new thread at this section open the log and copy & paste it (the log file is saved on the same folder you ran hijackthis from, do not run it from a temp folder)

if you cant access the ewido site it means the hosts file was modified in that case goto start-->run-->notepad c:\windows\system32\drivers\etc\hosts , delete all entries except localhost , and save then it will work
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Old 03-18-2006, 09:44 PM   #4 (permalink)
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