sony tech support is illiterate (you should find the other tech support incident i posted regarding my power adapter)!!!! (i am kathy)
check out their tech support:
user kathy has entered room
analyst Hank_ has entered room
Hank_> Hi Kathy. Welcome to Sony Online Support. Im Hank. Please allow me a moment to review your concern.
kathy> hi hank
Hank_> Thanks for waiting, Kathy. I'll be glad to assist you in providing the information about the Recovery.
kathy> i recently reformatted my computer (using the recovery option during bootup), and after installing microsoft updates, my computer encountered fatal errors
kathy> i restarted my computer after the update and now my computer wont stop restarting. it never goes to windows login screen
Hank_> Just to confirm, did you perform a clean install of the Operating System?
kathy> i did a C:\ recovery, leaving my partitioned D:\ unaffected
kathy> i somehow cannot access the recovery option during startup, as i did before, so now ive resorted to using the vaio recovery CD that i ordered
kathy> however, installation by CD always stops at 29% and this is where i am stuck at currently
kathy> i dont know if my drive or the disc is to blame
Hank_> When did it last work normally?
kathy> 2 days ago
kathy> i did a successful reformat and was reinstalling my standard software, and it was fine after all the reboots
kathy> it went through several rounds of msupdates fine too
kathy> the error happened after another round of msupdates (with 60 updates installing)
kathy> my vaio was bought about 4 years ago, so perhaps it was a service pack conflict
Hank_> Have you installed any new Software or Hardware?
kathy> just basic ones such as AIM chat and my mozilla browser
kathy> and all the msupdates
Hank_> Do you get any error messages?
kathy> whatever i installed couldnt have caused a fatal error
kathy> after the msupdate reboot, the startup process would just restart over and over
kathy> there is a brief flicker of a blue screen with FATAL ERROR and then it proceeds to restart
kathy> right now i am trying to recover from CD and the progress is simply stopped at 29%, with prompts/messages of any kind. maybe my CD is scratched, i dont know
kathy> would it be possible to request Sony to send me a new disc? i had previously ordered one from Sony and i dont want to have to pay for another one
kathy> since i cannot login to windows, i cannot create any of my own recovery CDs
Hank_> We should try resetting the BIOS, then check if the issue is resolved. I'll be glad to send a link if you do not know how.
kathy> please link me
kathy> does that mean i turn off my computer during the CD recovery? its permanently stopped at 29% with no options to cancel
Hank_> I would like to forward a link to a page where you can view the procedure to reset the BIOS to its default values.
Hank_> When you receive the link please click on it to open the page and let me know if you are able to view it.
Hank_> Are you able to view the page?
kathy> this bio reset shouldnt have anything to do with my system error
kathy> additionally, bc my recovery has crashed at 29%, i no longer have an operating system
kathy> i confirmed the bios reset and it goes to the error message "missing operating system"
kathy> i need to recover my harddrive because of the faulty mid-install
kathy> is there a way i can create recovery discs? i am counting on the fact that maybe my recovery disc is scratched but my drive still works
kathy> i would need to download the recovery information from elsewhere because my vaio does not load. i would have to do it on a second computer
kathy> i also have a floppy drive
Hank_> Kathy, I suggest that you perform a System Recovery, then check if the issue is resolved.
kathy> i told you that i have been doing a system recovery
kathy> i am doing it this very second
kathy> i am doing it from the recovery CD, which stops at 29%
kathy> i cannot do it from windows bc i cannot load windows
Hank_> Let me forward another link where you can view the procedure to perform a system recovery using the VAIO Recovery Wizard. Let me know when you're there.
kathy> i cannot load windows
kathy> i cannot get to recovery wizard
Hank_> Please restart the computer and press F10 when the Sony logo appears and check if you are able to access the VAIO Recovery Wizard.
kathy> i cannot access it
kathy> i already did that during my first successful recovery
kathy> after the crash following the msupdate, i can no longer access that F10 recovery option
kathy> i have to do a recovery from a boot disc
Hank_> Kathy, as much as I would have liked to solve this issue, based on the information youve provided, it seems your Notebook needs service.
Hank_> Shall I forward a link where you can find a repair location, the Sony repair cost, or initiate a repair?
kathy> can you send me a recovery CD
kathy> in the chance that my recovery CD is scratched and my CD drive is still okay?
kathy> i have ordered one before so i dont want to pay for another one
kathy> i am unable to create my own recovery disk because i cannot log into my computer
Hank_> Kathy, as the Recovery CDs are not available for purchase online, I suggest that you contact our Direct Accessories and Parts Center at 1-800-488-7669 to check for the availability of the compatible CDs.
Hank_> The hours of operation are as follows:
7:00 am to 7:00 pm Monday through Friday, Central Time.
8:00 am to 6:00 pm on Saturdays, Central Time.
11:00 am to 5:00 pm on Sundays, Central Time.
Hank_> They will be happy to further assist you.
kathy> really? i had ordered my CD online
kathy> but all right, i will call them so i can explain my situation
kathy> thank you for your help!