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Old 02-17-2004, 04:45 PM   #1 (permalink)
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Question CD-ROM DVD-RW Drives

Well this is my first post so please bear with me. I got on my PC one day and tried to burn a CD but to my surprise the computer has no idea that it has a DVD-RW and/or CD-ROM drive. I have a Pioneer DVD-RW DVR-104 and an ASUS CD-S400/A CD-ROM I realize that I need to re-install the drivers but without the drives the application disks that SONY sent with the computer can't be read. Any help with this problem will be greatly appreciated. Thanks.
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Old 02-17-2004, 06:09 PM   #2 (permalink)
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No drivers required for these drives the OS should detect them.

Go into device manager and see if they are listed and if they are UNINSTALL them then reboot.

If they aren't listed use the 'Add Hardware' applet.

If that doesn't find them reboot and go into your BIOS to see if the BIOS is picking them up.

Report back with more info after doing above.
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Old 02-19-2004, 02:27 PM   #3 (permalink)
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I did that, it didn't work there is a yellow exclimation point next to each drive when I went into 'device manager'. It said that the configuration info was incomplete or damaged.
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Old 02-19-2004, 06:39 PM   #4 (permalink)
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was there an error code assigned to device? Like code 40 or 33?
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Old 02-20-2004, 01:46 PM   #5 (permalink)
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Yeah there was an error code 19. (My PC is a sony VIAO)
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Old 02-20-2004, 02:50 PM   #6 (permalink)
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Try this site. I have used this fix a few times. Seems to work pretty well...
http://pinnacle.custhelp.com/cgi-bin...cGFnZT0x&p_li=
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Old 02-23-2004, 08:43 PM   #7 (permalink)
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Thanks for the tip, it worked to bring my CD-ROM and DVD-RW back but, now when I try to burn anything either the program can't recognize that there is a blank disk in the drive or that the drive is not turned on, on the filp side it will read DVD's or CD's w/ info on them already. I don't know.
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