magentamagic
Beta member
- Messages
- 5
Okay, I'm having so many problems right now... I really hope someone can help me!!! 
Firstly, I'm nowhere near a computer whizz so I'll try and explain as best as I can!!
I have a laptop operating on Vista Home Premium. I have had it around a year and it has been fine with an administrator account and a standard user account added. Recently when I started university I decided to get a better laptop and said my mother could have the old one. We deleted the accounts that we had set up (administrator and standard user) and created a new account for my mum. We uninstalled the internet and deleted all the games programmes and documents we had had installed so my mother basically had a new laptop to start from scratch with.
When my mum first turned the laptop on she accidentally pressed the power button twice so the laptop shut down improperly. When she restarted it her new account had gone missing from the login screen and mine and my partners were back. So we thought the laptop had performed a restore?
We had a look at it again today and the old accounts have disappeared again. There is no login screen and the only user account is a guest one. Everytime we try and add a new user account we are told we can't have the username as we can't add certain characters (?*=,etc). However the username was diane. No special characters to it. We have tried in vain for hours now to create a new account but no usernames will work and the guest account will not allow us to install any of the software my mum wants put on the laptop.
Please, please, please can someone maybe explain what on earth has gone wrong all of a sudden and how we can create a new user account now as my mum has her broadband package arriving in the next day or so and it is really important we can get this thing back up and running for her again...
Thank you so much for your help!!!!
Firstly, I'm nowhere near a computer whizz so I'll try and explain as best as I can!!
I have a laptop operating on Vista Home Premium. I have had it around a year and it has been fine with an administrator account and a standard user account added. Recently when I started university I decided to get a better laptop and said my mother could have the old one. We deleted the accounts that we had set up (administrator and standard user) and created a new account for my mum. We uninstalled the internet and deleted all the games programmes and documents we had had installed so my mother basically had a new laptop to start from scratch with.
When my mum first turned the laptop on she accidentally pressed the power button twice so the laptop shut down improperly. When she restarted it her new account had gone missing from the login screen and mine and my partners were back. So we thought the laptop had performed a restore?
We had a look at it again today and the old accounts have disappeared again. There is no login screen and the only user account is a guest one. Everytime we try and add a new user account we are told we can't have the username as we can't add certain characters (?*=,etc). However the username was diane. No special characters to it. We have tried in vain for hours now to create a new account but no usernames will work and the guest account will not allow us to install any of the software my mum wants put on the laptop.
Please, please, please can someone maybe explain what on earth has gone wrong all of a sudden and how we can create a new user account now as my mum has her broadband package arriving in the next day or so and it is really important we can get this thing back up and running for her again...
Thank you so much for your help!!!!
