Hi, I've just been given an old pc. I think they recently had a problem with it & gave up. I've no idea if the problem relates to a recent change in software, a virus or what. I'm not even sure what the pc has yet, as I can't get it to boot up. (not too familiar with dos or safe mode)
I start it up, shortly after I get this message ..
"Cannot find device file that may be needed to run Windows or a Windows application. The Windows registry or SYSTEM.INI file refers to this device but the device file no longer exists. If you still want to use the application associated with that file, try re-installing the application"(followed by) "C:\PROGRA~1\NORTON~1\NAVAP.VXD"
Then, I get to the wallpaper, cancel the (win98, I think) password and immediately get an illegal operation message ..
(details) "Explorer caused an invalid page fault in module EXPLORER.EXE at 0177:00401f31" & I have to close down.
I have done some looking around & see a few posts with this very problem. I have tried what worked for someone, to restore to a previous date, while it successfully restored, I got the same thing after rebooting.
I see a bit of conflicting advice .. does anyone know what this might mean & if I can try sorting it in perhaps safe mode (as I can not get into windows). I don't mind getting rid of Norton, as I wouldn't be using it anyway. Maybe I need to just get rid of this device file, or look for a virus?? ..any info greatly appreciated!
I start it up, shortly after I get this message ..
"Cannot find device file that may be needed to run Windows or a Windows application. The Windows registry or SYSTEM.INI file refers to this device but the device file no longer exists. If you still want to use the application associated with that file, try re-installing the application"(followed by) "C:\PROGRA~1\NORTON~1\NAVAP.VXD"
Then, I get to the wallpaper, cancel the (win98, I think) password and immediately get an illegal operation message ..
(details) "Explorer caused an invalid page fault in module EXPLORER.EXE at 0177:00401f31" & I have to close down.
I have done some looking around & see a few posts with this very problem. I have tried what worked for someone, to restore to a previous date, while it successfully restored, I got the same thing after rebooting.
I see a bit of conflicting advice .. does anyone know what this might mean & if I can try sorting it in perhaps safe mode (as I can not get into windows). I don't mind getting rid of Norton, as I wouldn't be using it anyway. Maybe I need to just get rid of this device file, or look for a virus?? ..any info greatly appreciated!
