Originally posted by ZoneFire
later, he decided to reformat his system,but many files are not save yet,so he boot from CD and trying using recovery console to copy the files to another partition,but he failed to do so because when the recovery console prompt for administrator password,my usually windows log on password was invalid when I type it.Why the password was not working?
this would have been the password for the account "administrator" not your typical windows login (no matter what rights you have to the system)
also, the registry cleaning software is something you use at your own risk, and i would not recomend it unless you are willing to pick through each and every single registry entry it wants to delete before removing them. the registry cleaner (if it's of quality) should have had a restore point, to restore the registry settings that were removed, (and if it's realy good) this can be done through a dos prompt. however i fear it's much to late for that now.
After many fustrating attempt,he choose to reinstall windows leaving the files intact,but "My Document" may be deleted if he reinstall it in same directory(C:\windows) because all the user account will be delete,so he created a new directory to install windows,now it was two Windows XP in one partition.After log into new windows that just install,he can copy all the files to another partition except for "My Document" under my previous windows userprofile.(Document and settings\Userprofile\My Document).
Access was denied when he try to opened the files.
What can he do to access the files?so I can save my files.
Any ways or programs can help to solve this?
i don't want to come ou sounding mean and cruel, but that was way too far.
you/he should not have loaded windows in that manner, esp.!!! to the same partition!!!!
and no, you will not be able to copy the My Documents folder now that you are booting to a new install of Windows in another directory...
now the fact that you can see that my documents folder is almost amazing to me, but then again nothing seems to amaze me about a M$ product here lately...
if you can open that MyDocuments folder and select the files, maybe just maybe you can move them individually... or possibly from a dos prompt.
as i see it you have about 2 options left:
Step 1: Do not make any further changes to the operating system or software on that system or you may loose any chance of recovering the files...
) try booting to a Win9X floppy boot disk and using \xcopy to move the files.
how to use xcopy
option 2: (google
) do a google search and find some either free or afordable data recovery software. i've provided a link to one of many possible search results to get you started.
good luck and please let us know if you need further assistance! i would hate to hear that you've lost your files or even worse the machine. if i can't help, we'll do our best to find someone who can.
**edit 2 options based on the assumption you do not have a second hard drive either with Win XP loaded or able to load XP on.
if this is the case, and as Shoobie was getting at, you may be able to slave the drive (containing the data you wish to recover) to another drive... thus the operating system is not running on the drive you are trying to work with, it may make extracting those files a bit easier.