any reasonable person woulld think so and hopefully it will prove to be the case.
In the uk flight tickets are outside the distance selling consumer regulations.
The contracts written for you to click to proceed to sale are all encompassing,often illegally so. This is cited by the office of fair trading in their case law examples.
My sale(s) were all electronic, 6 months in advance, on a popular easily resold destination (Melbourne ,YeeHaaa! ), you would have thought a few strokes at the keyboard & no probs. Not so, reasonableness often doesn't come into it, contract law,reputation etc does.
It takes 12- 16 WEEKS! to receive a refund(from the airline) ,if you get any.(contract says to change details= £200 cancellation= Full cost of flight.PLUS a £45 charge from the third party agent, the internet site who sold the flight
I need all the evidence I can get, I am more likely to get a reasonable result early on.
I have started to attempt resolution but call centers,fudging, etc give me an indication of things to come.
I ill have to look if the history goes each time but its there on the history on-line.
Any ideas anybody? perhaps links to free contract lawyers forum.Thanks