Hey, I guess I'm new here and I hope you lot can help me out a bit.
My problem involves a friends computer which, after I had worked on for hours (removing viruses, spyware, etc), refused to access many links on the AOL website. The most important is the inability to access/sign in to AOL email. While it says the usual "done" at the bottom of the window, the page is blank.
All other websites appear to work fine. I did install the ZoneAlarm firewall but I told my friend to disable it and it did not fix the problem. Could this software be preventing AOL email access, and if so, how can I be sure of it.
Any help is much appreciated.
My problem involves a friends computer which, after I had worked on for hours (removing viruses, spyware, etc), refused to access many links on the AOL website. The most important is the inability to access/sign in to AOL email. While it says the usual "done" at the bottom of the window, the page is blank.
All other websites appear to work fine. I did install the ZoneAlarm firewall but I told my friend to disable it and it did not fix the problem. Could this software be preventing AOL email access, and if so, how can I be sure of it.
Any help is much appreciated.