toshiba user login problems

[techmessup27]

My toshiba satellite laptop will not let me log into my user account, which is the only active account on it. I have never changed my password and have windows 7 on it. Please help!!

 

[Yami]

What error are you getting? Is it saying that you're getting your password wrong? This and similar information would be helpful.

Is it possible a family member/friend has changed it without your knowledge?

 

[-RockMan-]

It might help or it might not, but check to make sure your caps lock key isn't on, also enable your numberlock.

Also there is a way to get back inside your laptop, but we need to make sure it's yours and nobody elses.

If you verify it, I'll help you through email support only.

 

[MindoverMaster]

Even if it is his, he could still be lying. So, leave that part out.

If it happens to just freeze on you, that is a different problem.

 

[techmessup27]

reply

First, my laptop doesn't have a numberpad. Second, it is my laptop, and no one else uses it. Third, it does say I'm getting the passcode wrong, but I've never changed it(I've had it for 3 years)

 

[MindoverMaster]

Numberlock is a key on your keyboard that allows the numbers under u,i,o,p, etc. to be typed as numbers they represent. Some laptops do not have a numberlock, but instead have a FN key. Essentially, you do have a numberpad, its just not separate keys.

Did you make sure you caps lock isn't on, like Mike said?

 

[techmessup27]

It does have the FN key on it and I am on it right now, and the caps lock is off

 

[MindoverMaster]

If you have an external USB keyboard, try using that instead to type the log in password. See if it works.

 

[techmessup27]

I don't have an external USB keyboard(just wondering, it says reset password at the bottom of the screen, but when I click it, it says I need a floppy disk or a flash drive)

 

[MindoverMaster]

How are you writing this? Unless you just have a PS/2 keyboard.