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Old 03-08-2019, 10:22 AM   #1 (permalink)
Newb Techie
Join Date: Mar 2019
Location: netherlands
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Exclamation System stuttering

Hey guys,

I've been experiencing stuttering on my dell xps 15 laptop for quite some time now and I finally decided to post a thread somewhere to seek help.

Overall, the laptop is working fine, but when I connect a USB/USB-C to ethernet dongle I start experiencing stuttering after an hour or two of using it.

The stutters range impact laptop usability from mild to completely unusable. For example, I could be watching a youtube video and, out of nowhere, it starts stuttering for around 10 seconds and comes back to normal (i.e. video starts chunking and everything sounds like it has a robot filter on it) which then causes audio to desynchronize from the video. Another example is while playing video games - the game fps drops to around 2 for around 10 seconds and ping jumps up to 600-ish, after which it comes back to normal.

Is there any way to fix this problem? I tried running system performance checks provided on the dell website and ran numerous antivirus checks, all of which found that there is nothing wrong with the system.

TL;DR Laptop stutters in videos and games after a few hours of using usb/usb-c to ethernet dongles.

Thank you for your time

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Old 03-10-2019, 02:21 PM   #2 (permalink)
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Join Date: May 2011
Location: Great Lakes State
Posts: 3,503
Default Re: System stuttering

Did you recently install update KB4482887 ? Uninstall it if you did
After installing KB4482887, users may notice graphics and mouse performance degradation with desktop gaming when playing certain games (eg: Destiny 2).

Microsoft also confirmed that it is currently working on a way to mitigate these issues and that an update will be provided with an upcoming release which will more than likely come during next week's Patch Tuesday.

Windows 10 .... It wants to be found and installed so it can be the one Operating System to rule us all.
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Old 03-11-2019, 08:44 AM   #3 (permalink)
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Default Re: System stuttering

As far as i am aware, this update came out in March, but I've had those problems for around half a year. But you are probably right, it might be windows 10 that's giving me problems, might try to reinstall it when I have the chance.

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Old 03-19-2019, 08:42 AM   #4 (permalink)
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Posts: 221
Default Re: System stuttering

Is the dongle getting hot? They are built to a price, idk if it's meant to move data for a binge of shows or movie. Why not use wireless or actual ethernet?
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laptop, performance, stuttering

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