New Toshiba Satellite C850-B797 - Win7 Pro
The user (who is a big manager) complained it shut down very suddenly frequently (sometimes more than once a minute) while he is actively working on it, like while he's writing an email and even when he is typing, say when he is reading what he wrote.
I found that what he called 'shut-down' is actually log-out. The screen goes black for couple of seconds and the log-in screen appears. He put the username & password and his applications are still running. If the blank screen take shorter time he doesn't get logged out (stays logged in).
I did not find any explanation, and from my profile, the problem did not occur although I kept it with me for a long while. I scanned it for malware although it was very new. I then formatted it and built it from scratch.
He is still complaining. If I had not seen the problem, I would swear he is lying.
What do you guys think.
The user (who is a big manager) complained it shut down very suddenly frequently (sometimes more than once a minute) while he is actively working on it, like while he's writing an email and even when he is typing, say when he is reading what he wrote.
I found that what he called 'shut-down' is actually log-out. The screen goes black for couple of seconds and the log-in screen appears. He put the username & password and his applications are still running. If the blank screen take shorter time he doesn't get logged out (stays logged in).
I did not find any explanation, and from my profile, the problem did not occur although I kept it with me for a long while. I scanned it for malware although it was very new. I then formatted it and built it from scratch.
He is still complaining. If I had not seen the problem, I would swear he is lying.
What do you guys think.
