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Old 01-31-2009, 07:50 PM   #1 (permalink)
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Default Sony VAIO VGN-FZ340E/B

My laptop doesn't turn on. None of the LED light up. I tried it with the battery and AC Adapter. I received a box from Sony to ship to them but I don't have the receipt.
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Old 01-31-2009, 08:12 PM   #2 (permalink)
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Default Re: Sony VAIO VGN-FZ340E/B

So you're getting absolutely nothing? Probably an issue with the motherboard or internal power. Sony can check easily enough if it's under warranty and give you an RMA for repair. If it's not covered it's an expensive proposition to repair this yourself or take it someplace.

What do you mean by you don't have the receipt? Do you mean the original sales receipt? You shouldn't need that for warranty service.
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Old 01-31-2009, 11:41 PM   #3 (permalink)
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Default Re: Sony VAIO VGN-FZ340E/B

It was a gift from my dad so I don't have the original receipt and he can't find it. They said I needed it but I'll call them tomorrow to see if I do need it.
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Old 02-01-2009, 12:22 AM   #4 (permalink)
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Default Re: Sony VAIO VGN-FZ340E/B

you seem to have lots of issues with these laptops....think its time you move on to a proper build.
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Old 02-01-2009, 12:35 AM   #5 (permalink)
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Default Re: Sony VAIO VGN-FZ340E/B

Yeah. They are starting to **** me off. I have 2 desktop (1 acting weird) and 7 laptops (5 not working properly). I'll see if I can sell those and get a desktop.
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Old 02-01-2009, 02:12 AM   #6 (permalink)
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Default Re: Sony VAIO VGN-FZ340E/B

You don't need a receipt for warranty repair. You can probably go to the store or website and get a copy, though. Stores would have taken down your dad's info, address, name etc. or at least it can be looked up by the credit card he used.
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Old 02-01-2009, 02:14 AM   #7 (permalink)
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Default Re: Sony VAIO VGN-FZ340E/B

Hello,

You don't need the receipt for warranty repair, since the laptop's serial number is used to ascertain whether the machine is still under warranty; the start of the warranty period automatically becomes active at/around date of purchase.
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Old 02-01-2009, 05:32 PM   #8 (permalink)
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Default Re: Sony VAIO VGN-FZ340E/B

I just contacted them today and they said I need proof of purchase. If I bought it online, I wouldn't need a receipt. My dad bought it in Circuit City in Puerto Rico and they are closing. They said I need to contact the dealer and get a copy of the receipt.
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Old 02-01-2009, 11:11 PM   #9 (permalink)
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Default Re: Sony VAIO VGN-FZ340E/B

You can still go into any circuit city store and get a copy of the receipt, there shouldn't be any difficulty doing that. Just give them your info and bring the card you paid for it with.
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Old 02-02-2009, 01:16 AM   #10 (permalink)
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Default Re: Sony VAIO VGN-FZ340E/B

Quote:
Originally Posted by jorsoft03 View Post
You can still go into any circuit city store and get a copy of the receipt, there shouldn't be any difficulty doing that. Just give them your info and bring the card you paid for it with.
I didn't buy it. My dad did. I'm not sure if he payed by cash or credit card.
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