OK - Have tried my limited knowledge on fixing my son's laptop. It is an ASUS with Win7 64 bit.
Apparently it has not properly updated in about 2 years. But ,he doesn't use it much so did not care as it still runs fine. I took it on as a challenge and to learn. First thing I did was run Malwarebytes, etc. then started deleting all the Asus bloatware, etc. Now down to Windows, Firefox, Thunderbird, and Microsoft office 2010 with Word. The update keeps saying that it cannot update important files because the system is using them ( or something like that) and I should restart the system. However, when I restart, nothing changes.
I have tried the "fix it" programs and it seems to get a few green checks and a few red non-checks each time. the last time it did the same thing and then I looks at the update area and it now says the laptop has never updated anything.
I ran the "fix it" program to completely download all components of update software and it said nothing needs to be downloaded.
Tried a last time, before starting this thread, to check for updates manually after doing all the "fix its" and rebooting reach time. Guess what - yep , get the same thing as before= "Windows cant update important files and services while the system is using them, Save any open files and restart the computer, then try to check for new updates."
I am stumped.....
I could try to do a system restore if there is one dated prior to when the problem started.
Apparently it has not properly updated in about 2 years. But ,he doesn't use it much so did not care as it still runs fine. I took it on as a challenge and to learn. First thing I did was run Malwarebytes, etc. then started deleting all the Asus bloatware, etc. Now down to Windows, Firefox, Thunderbird, and Microsoft office 2010 with Word. The update keeps saying that it cannot update important files because the system is using them ( or something like that) and I should restart the system. However, when I restart, nothing changes.
I have tried the "fix it" programs and it seems to get a few green checks and a few red non-checks each time. the last time it did the same thing and then I looks at the update area and it now says the laptop has never updated anything.
I ran the "fix it" program to completely download all components of update software and it said nothing needs to be downloaded.
Tried a last time, before starting this thread, to check for updates manually after doing all the "fix its" and rebooting reach time. Guess what - yep , get the same thing as before= "Windows cant update important files and services while the system is using them, Save any open files and restart the computer, then try to check for new updates."
I am stumped.....
I could try to do a system restore if there is one dated prior to when the problem started.