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Old 06-16-2013, 01:55 AM   #1 (permalink)
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Join Date: Jun 2013
Location: Australia
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Default Multiple problems/possible virus HELP!!

Hi guys,

Needed advice on a problem im experiencing on my Asus k55v laptop with Windows 8 at the mo. Started the day with the laptop being sluggish and pretty slow. So i initiated a full scan with McAfee security centre that i have, whilst that was going i started optimizing my drives however this seemed to be not doing anything so i cancelled this process to save resources and divert them all to the full scan by McAfee. (note at this time my internet access was working) Then when the scan reached 46% a message came up saying "an error occurred, try going back to the home screen and restarting the scan" as this came up windows action centre came up with a notification saying that there was an error in the drives and i needed to restart to fix this error. I was more concerned with the McAfee problem so i ran the McAfee virtual technician which then stated that the 'DAT' was out of date and a service wasn't running in the virus section and that a service wasn't running in the firewall section.

I then restarted my laptop to fix the drives and the McAfee problem. After resarting the computers speed was vastly improved but the McAfee was now telling me that the real-time scanning wasn't turned on and everytime the i tried to turn it on it would turn off immediately, this problem also was occurring in the firewall setting. Also my internet access cut off. the laptop was connected to the modem but it said limited access. When a browser was opened it said there was a DNS failure. After multiple restarting off both laptop and modem there was no change in both the internet status and the McAfee problem. I then thought the problem might be the modem malfunctioning so i reset the modem at the back but now no one in my household can access the internet ("limited access").

I then decided to go to my university which has wireless functionality (similar to a hotspot) and test my laptop, however the limited access problem is still occurring as well as the McAfee problem. I then just opened the services and found that McAfee Firewall service was stopped as well as windows firewall and neither could be started i then went back to the Base Filtering Engine and found that it wasn't working either and couldn't be started due to "the module not being found". I'm not overly techy with computers but this is all i could think off doing and now i'm stuck with the modem not working at home and my laptop not connecting to the internet and the firewall down with no way of getting it up. Also i can't run a scan with McAfee as it says that an "error occurred". Sorry bout the wordy essay of a problem but can anyone help?


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Old 06-17-2013, 07:11 AM   #2 (permalink)
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Join Date: Feb 2010
Posts: 84
Default Re: Multiple problems/possible virus HELP!!

I would treat the 2 problems seperately.
1. Internet access:
Did you change the modem/routers ip address before resetting it. If not, then in your network connections you should be fine setting the relevant connection (ethernet/wifi) to assign ip automatically, and assign dns automatically. Check that these are set, or if there are any weird numbers in there.

Most common way to test for viruses is to download malwarebytes, run a scan on the pc, then google for any error/messages the report gives you. More experienced ppl than myself could possibly help in here. My policy is if you cant fix it inside an hour, re-install windows.

Hope that offers some help.
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