MSI GX620 Laptop - No Display, but still boots up - Techist - Tech Forum

Go Back   Techist - Tech Forum > Computer Hardware > Laptops and Notebooks
Click Here to Login
Closed Thread
 
Thread Tools Display Modes
 
Old 04-19-2009, 07:29 AM   #1 (permalink)
Imperial Space Womble
 
Harper's Avatar
 
Join Date: Jan 2004
Location: Australia
Posts: 6,903
Default MSI GX620 Laptop - No Display, but still boots up

3 weeks, I had the following problem with my MSI GX620 Laptop. Turn on laptop. The monitor lights up. However there is text showing the post. Nor can you see windows booting up. However from the speakers you can hear windows booting up in the background.
You can not even get a display from the plugging in an external monitor. And I have tried both the HDMI and VGA ports on the back.

I took the laptop down to MSI. They were able to fix the laptop by upgrading the BIOS.

Tonight. The same problem has occured again. In addition to the no display, you can hear some sort of squeeking / whistling noise coming from the laptop.

I am calling up MSI tomorrow. Thankfully this should be covered via warranty. However in the mean time does any one have any pearls of wisdom of what is going on?

I remember reading last year where some one was commenting that there is some thing buggy about the nVidia Mobile GeForce 9000 Series. COuld this be related?

Also, this is the second time which the notebooks has to be sent into the RMA. Does any one know if it gets sent in for a third time, does that mean i get a new replacement laptop from MSI (rather hopeful)
__________________

__________________

"I FEEL SO GOOD I FEEL SO NUMB, YEAH!!!" -- Rob Zombie
Main Rig - AMD FX-8350x8 4.0Ghz CPU, 4x 8Gb (32Gb) DDR3 Ram, Gigabyte GA-970A-D3, GeForce GT 970 4Gb, 1x 256Gb SSD\8Tb (3+2+2+1) SATA HDD, DVDRW, SB X-Fi, Win 10 (64-bit)
Asus N61JV-JX231V - Intel Core i5 3437u (1.9 - 2.4 GHz), 12GB, 640GB, 16" Display, nVidia 325M 1Gb, DVD-RW, Win 10 (64-bit)
Mobile Phone : Samsung Galaxy 5 Note SM-N920IConsole : Play Station 4
Harper is offline  
Old 04-19-2009, 07:40 AM   #2 (permalink)
Lord Techie
 
Hefemeister's Avatar
 
Join Date: Feb 2004
Location: Sweden
Posts: 9,093
Default Re: MSI GX620 Laptop - No Display, but still boots up

I have seen people from time to time pressing the lcd/vga button on laptops causing them to try to output to a monitor that is not hooked up. My daughter enjoys pulling this one on me but have seen grown adults do it.

Also, have you tried hooking a monitor up to it to see if it has the same issues.
__________________

__________________
ASUS P6T Deluxe V2 :: INTEL i7 920 @3.4 :: XFX GTX260 :: 6gb Corsair 1600 :: Corsair 750TX :: TRUE 120 :: Samsung T240 24" :: Windows 7 X64

I do not accept support questions via PM

"Those who would give up essential liberty to purchase a little temporary safety deserve neither liberty nor safety."
Hefemeister is offline  
Old 04-19-2009, 08:01 AM   #3 (permalink)
Wizard Techie
 
Jorsoft's Avatar
 
Join Date: Feb 2004
Location: Oakdale, MN
Posts: 4,581
Default Re: MSI GX620 Laptop - No Display, but still boots up

I'm not intimately familiar with the gpu used on this notebook but I would suspect a loose or poor connection between the gpu and the motherboard that might be causing this. I suppose you could try flashing the BIOS again yourself but after that it's all I've got. At least it's still under warranty but it's odd to have issues like this with MSI laptops, they're usually pretty solid. I don't think they have a No Lemon policy but that's a better question for them.
__________________
Jorsoft is offline  
Old 04-19-2009, 06:01 PM   #4 (permalink)
Imperial Space Womble
 
Harper's Avatar
 
Join Date: Jan 2004
Location: Australia
Posts: 6,903
Default Re: MSI GX620 Laptop - No Display, but still boots up

Quote:
Originally Posted by Hefemeister View Post
I have seen people from time to time pressing the lcd/vga button on laptops causing them to try to output to a monitor that is not hooked up. My daughter enjoys pulling this one on me but have seen grown adults do it.
Tried that

Quote:
Originally Posted by Hefemeister View Post
Also, have you tried hooking a monitor up to it to see if it has the same issues.
Tried that too.

Quote:
Originally Posted by Jorsoft View Post
I'm not intimately familiar with the gpu used on this notebook but I would suspect a loose or poor connection between the gpu and the motherboard that might be causing this. I suppose you could try flashing the BIOS again yourself but after that it's all I've got.
That was done last time. And according to the MSI Tech that I was speaking with last time, I need to crack the VOID WARRANTY Sticker in order to flash the bios in this notebook.

Quote:
Originally Posted by Jorsoft View Post
At least it's still under warranty but it's odd to have issues like this with MSI laptops, they're usually pretty solid. I don't think they have a No Lemon policy but that's a better question for them.
I will call them up in an hour or so's time. At least the service centre is near by.

I will see about droping the laptop off for RMA at lunchtime.
__________________

"I FEEL SO GOOD I FEEL SO NUMB, YEAH!!!" -- Rob Zombie
Main Rig - AMD FX-8350x8 4.0Ghz CPU, 4x 8Gb (32Gb) DDR3 Ram, Gigabyte GA-970A-D3, GeForce GT 970 4Gb, 1x 256Gb SSD\8Tb (3+2+2+1) SATA HDD, DVDRW, SB X-Fi, Win 10 (64-bit)
Asus N61JV-JX231V - Intel Core i5 3437u (1.9 - 2.4 GHz), 12GB, 640GB, 16" Display, nVidia 325M 1Gb, DVD-RW, Win 10 (64-bit)
Mobile Phone : Samsung Galaxy 5 Note SM-N920IConsole : Play Station 4
Harper is offline  
Old 04-20-2009, 03:11 AM   #5 (permalink)
Imperial Space Womble
 
Harper's Avatar
 
Join Date: Jan 2004
Location: Australia
Posts: 6,903
Default Re: MSI GX620 Laptop - No Display, but still boots up

Took it down at lunch time today. They are telling me that the video card is faulty.
So I am going to be with out my main rig for a few days.

Some one is going to die if they format my hard drive. The think that I really don't like about MSI Laptops is that they put this a warranty tag on the access cover for my harddrive and ram.
__________________

"I FEEL SO GOOD I FEEL SO NUMB, YEAH!!!" -- Rob Zombie
Main Rig - AMD FX-8350x8 4.0Ghz CPU, 4x 8Gb (32Gb) DDR3 Ram, Gigabyte GA-970A-D3, GeForce GT 970 4Gb, 1x 256Gb SSD\8Tb (3+2+2+1) SATA HDD, DVDRW, SB X-Fi, Win 10 (64-bit)
Asus N61JV-JX231V - Intel Core i5 3437u (1.9 - 2.4 GHz), 12GB, 640GB, 16" Display, nVidia 325M 1Gb, DVD-RW, Win 10 (64-bit)
Mobile Phone : Samsung Galaxy 5 Note SM-N920IConsole : Play Station 4
Harper is offline  
Old 04-20-2009, 10:45 PM   #6 (permalink)
Wizard Techie
 
Jorsoft's Avatar
 
Join Date: Feb 2004
Location: Oakdale, MN
Posts: 4,581
Default Re: MSI GX620 Laptop - No Display, but still boots up

^ I don't like that either. Complicates everything a lot. Was the 9600M one of those video cards that Nvidia made that ended up being faulty? I can't remember.
__________________
Jorsoft is offline  
Old 04-21-2009, 05:29 PM   #7 (permalink)
Imperial Space Womble
 
Harper's Avatar
 
Join Date: Jan 2004
Location: Australia
Posts: 6,903
Default Re: MSI GX620 Laptop - No Display, but still boots up

Got the notebook back yesterday. Originaly I was going to pick it up this morning, but the conference I was at finished just early enough for me to get to the repair centre to pick it up.

If any thing, I am rather happy with the level of support that I am getting from MSI.

Quote:
Originally Posted by Jorsoft View Post
^ I don't like that either. Complicates everything a lot. Was the 9600M one of those video cards that Nvidia made that ended up being faulty? I can't remember.
It was pretty much the entire 9000 M series. I would not suprised me that this was one of them
__________________

"I FEEL SO GOOD I FEEL SO NUMB, YEAH!!!" -- Rob Zombie
Main Rig - AMD FX-8350x8 4.0Ghz CPU, 4x 8Gb (32Gb) DDR3 Ram, Gigabyte GA-970A-D3, GeForce GT 970 4Gb, 1x 256Gb SSD\8Tb (3+2+2+1) SATA HDD, DVDRW, SB X-Fi, Win 10 (64-bit)
Asus N61JV-JX231V - Intel Core i5 3437u (1.9 - 2.4 GHz), 12GB, 640GB, 16" Display, nVidia 325M 1Gb, DVD-RW, Win 10 (64-bit)
Mobile Phone : Samsung Galaxy 5 Note SM-N920IConsole : Play Station 4
Harper is offline  
Old 04-21-2009, 08:20 PM   #8 (permalink)
Wizard Techie
 
Jorsoft's Avatar
 
Join Date: Feb 2004
Location: Oakdale, MN
Posts: 4,581
Default Re: MSI GX620 Laptop - No Display, but still boots up

At least they're taking good care of you, yeah. The issues you're having seem really strange but I guess if it's the 9000m series that's having these issues it's not so surprising. Hopefully the gpu they replaced has that defect fixed and you're good to go now.

The good thing about MSI, at least, is that they do have solid warranty service for their products. You've got 2 or 3 years warranty on that notebook don't you?
__________________
Jorsoft is offline  
Old 04-21-2009, 09:50 PM   #9 (permalink)
Imperial Space Womble
 
Harper's Avatar
 
Join Date: Jan 2004
Location: Australia
Posts: 6,903
Default Re: MSI GX620 Laptop - No Display, but still boots up

Quote:
Originally Posted by Jorsoft View Post
At least they're taking good care of you, yeah. The issues you're having seem really strange but I guess if it's the 9000m series that's having these issues it's not so surprising. Hopefully the gpu they replaced has that defect fixed and you're good to go now.
Yeah. I was more or sell awhere of the problem when I purchased the notebook orginaly. At the time, I was crossing my figures hoping that i would not be affected. At at the time, there was not that many notebooks

Quote:
Originally Posted by Jorsoft View Post
The good thing about MSI, at least, is that they do have solid warranty service for their products. You've got 2 or 3 years warranty on that notebook don't you?
MSI offers 2 year standard on all thier laptops (not including the MSI Wind Netbook which only comes with 1 year). However via my work, I can extend that up to another 3 years Australia wide via United Electrical. Not sure if I am going to pick that option up or not. It really comes down to whether or not i keep this laptop beyond 2010.
__________________

"I FEEL SO GOOD I FEEL SO NUMB, YEAH!!!" -- Rob Zombie
Main Rig - AMD FX-8350x8 4.0Ghz CPU, 4x 8Gb (32Gb) DDR3 Ram, Gigabyte GA-970A-D3, GeForce GT 970 4Gb, 1x 256Gb SSD\8Tb (3+2+2+1) SATA HDD, DVDRW, SB X-Fi, Win 10 (64-bit)
Asus N61JV-JX231V - Intel Core i5 3437u (1.9 - 2.4 GHz), 12GB, 640GB, 16" Display, nVidia 325M 1Gb, DVD-RW, Win 10 (64-bit)
Mobile Phone : Samsung Galaxy 5 Note SM-N920IConsole : Play Station 4
Harper is offline  
Old 05-07-2009, 04:43 AM   #10 (permalink)
Newb Techie
 
Join Date: May 2009
Posts: 2
Default Re: MSI GX620 Laptop - No Display, but still boots up

I just had exactly the same thing happen to my GX620 yesterday.

I've noticed a squeeking noise from the back for the past week or so, but i had assumed it was the hard drive about to fail...

Slight difference - my external monitor still functions. I had the laptop hooked up to an external and used dual screens, and then while using it bam the main laptop screen died while watching a dvd on it, and surfing on the external.

I called MSI and am they are going to arrange a courier to pick it up from me and then will fix/return it. I'm in canberra, so unfortunatley the nearest service centre is sydney. Anyway, good to hear its fixable.

Did you have any problems with losing data from your HD when you got your laptop back? I want to know how much i should back up my data before sending it off.
__________________

symeonc is offline  
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Extended (2 monitors) Display Watching Movies akasixcon Microsoft Windows and Software 3 02-20-2009 04:25 PM
I need a new laptop - here is what I'm looking at: Aro2220 Laptops and Notebooks 5 09-21-2008 01:26 PM
IMB Laptop T20 Display Problem ?? Katmandu Hardware Repairs and Troubleshooting 5 03-04-2008 12:51 PM



Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 10:38 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.