Originally Posted by MindoverMaster
So it can see the router's SSID, but can't connect to it?
Did you try the Window's troubleshooter? Might be a long shot, but something may be turned off.
Could also be malware that is preventing you from connecting. Try running Malwarebytes.
That's all I can think of.
Hi, yes I've done all the troubleshooting crap to no avail. My drivers are apparently all working and up to date and my WLAn card is working.
The laptop's been off for a while. I'm wondering if it may be virus related (should have mentioned this first really but was focussed on what the person was asking for).
I downloaded a book, a warning came up from AVG (free) saying a virus (or something harmful - whatever it was) had been stopped but needed reboot to get rid of completely, so I did. Then this is when the problem started. My AVG said components weren't working after reboot, then windows defender sign is in the tray thing at the bottom of the screen red saying parts of this were turned off. At this point I was still connecting to the router (wireless). After a couple more reboot attempts I lost connection and haven't been able to reconnect since. I have been forced to use my ancient slower than slow computer downstairs lol!
I thought maybe defender was conflicting with AVG so I turned the firewall off (defender) hoping that this might resolve the issue but no.
Sorry to rabbit on, what I actually wanted to know is what is malwarebytes? Thanks.