laptop spyware

Guess I should have picked that up in your HJT log when it said "unknown Windows" lol.

Alright, looks like ComboFix isn't compatible with Win8 from what I've read... lame.

Let's try this one: AdwCleaner Download
 
Should there be more here?

# AdwCleaner v3.207 - Report created 05/05/2014 at 14:20:32
# Updated 05/05/2014 by Xplode
# Operating System : Windows 8.1 (64 bits)
# Username : user1 - USER
# Running from : C:\Users\user1\Downloads\AdwCleaner.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****

File Found : C:\Users\Public\Desktop\eBay.lnk

***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16518


-\\ Mozilla Firefox v29.0 (en-US)

[ File : C:\Users\user1\AppData\Roaming\Mozilla\Firefox\Profiles\1mx8w51j.default\prefs.js ]


*************************

AdwCleaner[R0].txt - [653 octets] - [05/05/2014 14:20:32]

########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [712 octets] ##########
 
Don't think I mentioned it but this is a rent-to-own laptop so I'm thinking it's something the company put on. Read something about lawsuits in the states regarding this sort of thing.
 
Only if it found actual malware. According to that, it didn't find anything relevant.

Could you post a screenshot of your install programs list?
 
since i've deleted it should i factory reset again so it comes back? would it make it easier to find?
 
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