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Old 05-05-2014, 02:18 PM   #1 (permalink)
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Default laptop spyware

Hi, I have spyware on my HP laptop. I've tried online tools but they never find it. I only know it's there because I did a factory reset and it came up as a bogus registration form after. It's not in programs. It's called Information Ink and it's from DesignerWare .Ilc.
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Old 05-05-2014, 02:41 PM   #2 (permalink)
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Default Re: laptop spyware

Run a scan with Malwarebytes Antimalware and post the results log here
Then run a scan with HiJackThis (HiJackThis | Free software downloads at SourceForge.net) and post the log contents here as well

Running the scans in Safe Mode will net you the best results.

I'd also recommend posting screenshot(s) of your installed programs list in case there's anything there that shouldn't be.
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Old 05-05-2014, 03:12 PM   #3 (permalink)
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Default Re: laptop spyware

Thanks, just running the scans now, I'll let you know.
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Old 05-05-2014, 03:54 PM   #4 (permalink)
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Default Re: laptop spyware

Malwarebytes Anti-Malware
Malwarebytes | Free Anti-Malware & Internet Security Software

Scan Date: 2014-05-05
Scan Time: 12:18:38 PM
Logfile:
Administrator: Yes

Version: 2.00.1.1004
Malware Database: v2014.05.05.10
Rootkit Database: v2014.03.27.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Chameleon: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: user1

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 239178
Time Elapsed: 16 min, 24 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Shuriken: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)
I'm going to run HiJack now
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Old 05-05-2014, 03:59 PM   #5 (permalink)
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ForumRunner_20140505_125813.jpg

Sorry for the poor quality, should I be going through these steps?
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Old 05-05-2014, 04:03 PM   #6 (permalink)
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Default Re: laptop spyware

Quote:
Originally Posted by mron71 View Post
Attachment 6338

Sorry for the poor quality, should I be going through these steps?
Close the current instance, and just right click the HiJackThis executable then do Run as Administrator and you won't get that message.
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Laptop: MSI GT70 2OC-059us | i7-4700MQ | 16GB | GTX 770m | 500GB SSD / 750GB HDD | 17.3" | Win10 Pro
Desktop: 4690k | 12GB g.Skill RipJaws | GTX 970 | 520hx | Z87X-UD4H | Corsair Vengeance C70 | Corsair H110 | Acer 25" | Acer 22" | Win10
Mobile: Samsung Galaxy Note 5


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Old 05-05-2014, 04:24 PM   #7 (permalink)
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Ok, thanks for your help. Just need some sustenance and I'll give it a go!
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Old 05-05-2014, 04:37 PM   #8 (permalink)
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Default Re: laptop spyware

Ok i ran that. So do I just look through all the files it shows for the spyware one, check it and so on? I know...that's vague...I'm a noob lol
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Old 05-05-2014, 04:45 PM   #9 (permalink)
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Default Re: laptop spyware

Nonono, don't do that lol.

Post the log here, and we'll tell you what to remove. You can seriously mess up your system if you just do that unless you know what you're looking at lol.
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Laptop: MSI GT70 2OC-059us | i7-4700MQ | 16GB | GTX 770m | 500GB SSD / 750GB HDD | 17.3" | Win10 Pro
Desktop: 4690k | 12GB g.Skill RipJaws | GTX 970 | 520hx | Z87X-UD4H | Corsair Vengeance C70 | Corsair H110 | Acer 25" | Acer 22" | Win10
Mobile: Samsung Galaxy Note 5


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Old 05-05-2014, 04:46 PM   #10 (permalink)
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Does it matter that for half of the items that came up it says file missing?
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