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Old 09-06-2016, 10:48 AM   #1 (permalink)
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Default Laptop Issues

I'm sorry if this is in the wrong area.
I bought a laptop about a month ago. It's a Lenovo Yoga 710 w/ Windows 10.
When it arrived I did the typical setup, but not shortly after I got a blue screen that said there was an error and it would have to restart and had an error message saying. IRQL_NOT_LESS_OR_EQUAL. This happens every time I turn the laptop on. It get to the home screen then within a few moments the blue screen and message. The laptop never actually restarts. It goes to a blank screen and then I have to power it off then back on. Once I do this, it's good to go. However I understand there is an issue and I'm guessing could possibly destroy the laptop. I don't much about "fixing" computers, so i'm hoping someone can help me..
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Old 09-06-2016, 11:32 AM   #2 (permalink)
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Default Re: Laptop Issues

Go to file explorer, and navigate to:
C:\Windows\Minidump

See if there are any files under there - if there are, copy them to your desktop, zip them up, and attach them in a post and we can analyze them to see what's causing the BSOD's.

IRQL_NOT_LESS_OR_EQUAL is usually an issue of a faulty driver.
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Old 09-06-2016, 05:06 PM   #3 (permalink)
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Default Re: Laptop Issues

Thank you. Here is the zip.
Attached Files
File Type: zip 090316-7828-01.dmp - Shortcut.zip (1.2 KB, 2 views)
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Old 09-06-2016, 05:07 PM   #4 (permalink)
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Default Re: Laptop Issues

Those are just shortcuts to the files.

You'll need to actually copy & paste the files, not just make shortcuts to them.
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Laptop: MSI GT70 2OC-059us | i7-4700MQ | 16GB | GTX 770m | 500GB SSD / 750GB HDD | 17.3" | Win10 Pro
Desktop: 4690k | 12GB g.Skill RipJaws | GTX 970 | 520hx | Z87X-UD4H | Corsair Vengeance C70 | Corsair H110 | Acer 25" | Acer 22" | Win10
Mobile: Samsung Galaxy Note 5


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Old 09-06-2016, 05:12 PM   #5 (permalink)
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Default Re: Laptop Issues

Sorry, here you go.
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Old 09-06-2016, 05:14 PM   #6 (permalink)
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Default Re: Laptop Issues

I'll get it some day...sorry
Attached Files
File Type: zip 083116-5687-01.zip (85.4 KB, 1 views)
File Type: zip 090316-7828-01.zip (84.7 KB, 1 views)
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Old 09-06-2016, 05:32 PM   #7 (permalink)
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Default Re: Laptop Issues

Do you have Kaspersky installed?

The faulting driver on 090316 is "kneps.sys" - which is a Kaspersky file.

If so, I suggest running the Kaspersky Removal Tool: Removal tool

Run that and see if you still receive BSOD's. So that you're not unprotected, I suggest installing Avira or Avast in place of Kaspersky - both are free AV's that are great.
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Laptop: MSI GT70 2OC-059us | i7-4700MQ | 16GB | GTX 770m | 500GB SSD / 750GB HDD | 17.3" | Win10 Pro
Desktop: 4690k | 12GB g.Skill RipJaws | GTX 970 | 520hx | Z87X-UD4H | Corsair Vengeance C70 | Corsair H110 | Acer 25" | Acer 22" | Win10
Mobile: Samsung Galaxy Note 5


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Old 09-06-2016, 06:33 PM   #8 (permalink)
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Default Re: Laptop Issues

I believe that was it. Normally I would have seen the BSOD by now after restarting and everything seems good. Thank you so much..I appreciate the help.
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Old 09-06-2016, 06:35 PM   #9 (permalink)
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Default Re: Laptop Issues

I did download Avast. I had that on my old laptop but cancelled it. Would it be wise to upgrade to the full version?
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Old 09-06-2016, 08:08 PM   #10 (permalink)
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Default Re: Laptop Issues

Don't really need to - the free version should be sufficient.

Good to hear removing Kaspersky fixed it. Not the first time I've seen it cause issues.
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Laptop: MSI GT70 2OC-059us | i7-4700MQ | 16GB | GTX 770m | 500GB SSD / 750GB HDD | 17.3" | Win10 Pro
Desktop: 4690k | 12GB g.Skill RipJaws | GTX 970 | 520hx | Z87X-UD4H | Corsair Vengeance C70 | Corsair H110 | Acer 25" | Acer 22" | Win10
Mobile: Samsung Galaxy Note 5


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